Customer Success Manager

Tavily
San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Customer relationship","Problem solving"]

A Customer Success Manager will guide enterprise customers through onboarding, implementation, ongoing adoption, renewal, and expansion of Tavily’s AI-powered search platform. The role blends relationship building with product expertise, collaborating with executives, architects, and technical teams to shape AI roadmaps, ensure value realization, and drive customer advocacy to influence product direction.

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FursaFursa
Tavily
Tavily
11 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

A Customer Success Manager will guide enterprise customers through onboarding, implementation, ongoing adoption, renewal, and expansion of Tavily’s AI-powered search platform. The role blends relationship building with product expertise, collaborating with executives, architects, and technical teams to shape AI roadmaps, ensure value realization, and drive customer advocacy to influence product direction.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as a technical and commercial advisor, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
  • •Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
  • •Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
  • •Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
  • •Drive renewals and expansion, working cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys

Pay and Benefits

Perks:Health InsuranceDentalVision

Key Requirements

  • •5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
  • •Proven experience working with technical users of developer tools or modern AI/LLM-based platforms; comfortable navigating complex technical conversations with both developers and business stakeholders
  • •Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
  • •Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce)
  • •Deep empathy for customer outcomes and a passion for helping users extract maximum value from our technology
Experience:5+ yearsAISaaSEnterprise softwareDeveloper tools
Skills:CommunicationPresentationCustomer relationshipProblem solving
Languages:English
Tech Stack:LangChainAI/LLMOnboardingCRMHubSpotSalesforce

Company Brief

Tavily
Tavily offers an AI-driven interview preparation and coaching platform that helps candidates practice mock interviews, receive personalized feedback, and track progress with analytics to improve interviewing skills and hiring outcomes.
Industry: EdTech
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