Customer Service Advisor (Swansea, GB, SA6 8RE)

HSBC
Swansea
Workplace: HybridFull timeGBP 25,000+Function: Customer Support (Service Desk)Skills: ["Active listening","Communication","Empathy","Resilience","Accountability"]

Provide exceptional customer service by staying composed, listening actively, communicating clearly, and resolving queries in line with policy. You’ll handle calls within a contact centre environment, complete a structured 15-week training and Academy programme, and use your digital fluency to support customers. This hybrid role is based in Swansea with remote work, and includes planned shift patterns and a strong focus on customer experience.

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FursaFursa
HSBC
HSBC
2 days ago

Customer Service Advisor (Swansea, GB, SA6 8RE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide exceptional customer service by staying composed, listening actively, communicating clearly, and resolving queries in line with policy. You’ll handle calls within a contact centre environment, complete a structured 15-week training and Academy programme, and use your digital fluency to support customers. This hybrid role is based in Swansea with remote work, and includes planned shift patterns and a strong focus on customer experience.
Location: Swansea
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service by handling customer queries and concerns during contact centre calls.
  • •Communicate clearly, ask appropriate questions, and ensure customers understand the solutions provided.
  • •Apply policy and guidelines to resolve queries, escalating when necessary following established processes.
  • •Remain calm and resilient while dealing with competing priorities and a demanding workload.
  • •Use digital tools confidently to support customer interactions as part of the role.

Pay and Benefits

Salary: GBP 25,000
Perks:Paid HolidayPensionHealth Insurance

Key Requirements

  • •Excellent active listening and the ability to understand customers’ concerns accurately.
  • •Strong effective communication skills, including asking the right questions and explaining solutions.
  • •A customer-centric mindset with empathy and a supportive approach to each customer.
  • •Resilience and accountability to remain calm under pressure and resolve queries in line with policy.
  • •Digital fluency and confidence using technology, with willingness to learn through training.
Skills:Active listeningCommunicationEmpathyResilienceAccountability

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn