CRM Specialist Marché Suisse CDD 8 mois

Audemars Piguet
Switzerland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Analysis","Attention to detail","Autonomy","Organization","Communication"]

Coordinate and support the CRM strategy rollout for the Swiss market. Own customer database analysis and local CRM specifics, manage CRM deployments, and deliver KPI reporting on CRM performance, transactions, and data quality. Optimize CRM tooling (including BI CRM and Retail dashboards), train retail teams and internal users, and ensure database integrity. Play a central role in customer activations and events while identifying touchpoints and interaction opportunities to enrich customer data.

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Audemars Piguet
Audemars Piguet
4 days ago

CRM Specialist Marché Suisse CDD 8 mois

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Last checked: 8 hours agoStatus: Live

Job Summary

Coordinate and support the CRM strategy rollout for the Swiss market. Own customer database analysis and local CRM specifics, manage CRM deployments, and deliver KPI reporting on CRM performance, transactions, and data quality. Optimize CRM tooling (including BI CRM and Retail dashboards), train retail teams and internal users, and ensure database integrity. Play a central role in customer activations and events while identifying touchpoints and interaction opportunities to enrich customer data.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan, control, and manage the CRM strategy rollout.
  • •Produce and analyze CRM KPI, transaction, and data quality reporting.
  • •Follow and optimize CRM tool usage, including BI CRM and Retail dashboards.
  • •Train and support collaborators and retail point-of-sale teams in CRM tools and processes.
  • •Ensure customer database integrity, data quality follow-up, and support customer activations and event participation.

Pay and Benefits

Perks:Paid LeaveRemote WorkPension

Key Requirements

  • •3 to 5 years of experience in a CRM role, ideally in luxury, retail, or a strongly customer-focused environment.
  • •Strong CRM tools mastery, ideally Salesforce, plus advanced Excel and reporting tools.
  • •Strong analytical skills with comfort interpreting data and formulating operational recommendations.
  • •Rigorous attention to detail with autonomy, organization, and reliability in mission management.
  • •Excellent relationship skills and the ability to collaborate with diverse stakeholders; French and English fluency (German is a plus).
Experience:3-5 yearsLuxuryRetailCustomer-focused
Skills:AnalysisAttention to detailAutonomyOrganizationCommunication
Languages:FrenchEnglishGerman
Tech Stack:SalesforceExcelBI dashboardsCRMRetailDashboards

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn