Agoda

1 month ago

Global Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide L1–L2 IT end-user support in Bangkok for desktop, network, and infrastructure; manage onboarding/offboarding, asset provisioning, and endpoint security within SLAs. You’ll log incidents via ServiceNow, collaborate with IT teams on escalations, and maintain hardware/software deployments and documentation in a fast-paced, global environment.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide L1–L2 day‑to‑day technical support for global end‑users, including hardware/software installation, configuration and troubleshooting.
•Deliver IT support across the user lifecycle: onboarding (devices) and offboarding (asset return).
•Handle incidents and service requests via ServiceNow or similar tools, ensuring proper logging, categorization, communication and resolution within SLAs.
•Own local office IT support (desktops/laptops, meeting rooms, AV/VC, printers, peripherals and basic network/connectivity).
•Build and configure laptops, set up workstations and ensure a smooth onboarding experience for new joiners.

Key Requirements

•2+ years’ experience in L1–L2 support for office, network and desktop infrastructure in a corporate environment.
•Practical experience with IT helpdesk operations and ticketing tools (ServiceNow or similar).
•Experience administering and supporting Google Workspace (Gmail, Drive, Calendar, Meet, Groups).
•Strong knowledge of Windows, macOS and Microsoft Office in a corporate environment.
•Proficiency with endpoint management tools (Intune, Kace or similar) and mass deployment tools (Autopilot, Jamf).

Experience:2+ yearsInformation Technology

Skills:CommunicationCustomer serviceProblem-solvingTeamworkOwnership

Certifications:ITIL Foundation

Languages:English

Tech Stack:WindowsMacOSMicrosoft OfficeGoogle WorkspaceAzure ADActive DirectoryIntuneKaceAutopilotJamfServiceNowVPNTCP/IPDNSWi-FiGmailDriveCalendarMeetGroups

Eligibility

Visa:Visa sponsored

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Agoda

1 month ago

Global Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide L1–L2 day‑to‑day technical support for global end‑users, including hardware/software installation, configuration and troubleshooting.
•Deliver IT support across the user lifecycle: onboarding (devices) and offboarding (asset return).
•Handle incidents and service requests via ServiceNow or similar tools, ensuring proper logging, categorization, communication and resolution within SLAs.
•Own local office IT support (desktops/laptops, meeting rooms, AV/VC, printers, peripherals and basic network/connectivity).
•Build and configure laptops, set up workstations and ensure a smooth onboarding experience for new joiners.

Key Requirements

•2+ years’ experience in L1–L2 support for office, network and desktop infrastructure in a corporate environment.
•Practical experience with IT helpdesk operations and ticketing tools (ServiceNow or similar).
•Experience administering and supporting Google Workspace (Gmail, Drive, Calendar, Meet, Groups).
•Strong knowledge of Windows, macOS and Microsoft Office in a corporate environment.
•Proficiency with endpoint management tools (Intune, Kace or similar) and mass deployment tools (Autopilot, Jamf).

Experience:2+ yearsInformation Technology

Skills:CommunicationCustomer serviceProblem-solvingTeamworkOwnership

Certifications:ITIL Foundation

Languages:English

Tech Stack:WindowsMacOSMicrosoft OfficeGoogle WorkspaceAzure ADActive DirectoryIntuneKaceAutopilotJamfServiceNowVPNTCP/IPDNSWi-FiGmailDriveCalendarMeetGroups

Eligibility

Visa:Visa sponsored

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn