Manager, Product Management

Lead product strategy and execution for Dispute Resolution and Chargeback solutions within Mastercard’s SSO Security Solutions organization for AP. Partner with regional/global teams to drive solutions like Mastercom and Intelligent Disputes Manager, define enhancements and pricing, and build end-to-end go-to-market plans with cross-functional stakeholders. Optimize performance using customer behavior and market insights, manage escalations with Customer Support, and achieve annual revenue targets while staying current with emerging technologies like AI and agent-based systems.