Manager, Product Management

Mastercard
Singapore
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Customer-centricity","Problem-solving","Agility","Creativity","Communication"]

Lead product strategy and execution for Dispute Resolution and Chargeback solutions within Mastercard’s SSO Security Solutions organization for AP. Partner with regional/global teams to drive solutions like Mastercom and Intelligent Disputes Manager, define enhancements and pricing, and build end-to-end go-to-market plans with cross-functional stakeholders. Optimize performance using customer behavior and market insights, manage escalations with Customer Support, and achieve annual revenue targets while staying current with emerging technologies like AI and agent-based systems.

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FursaFursa
Mastercard
Mastercard
2 months ago

Manager, Product Management

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead product strategy and execution for Dispute Resolution and Chargeback solutions within Mastercard’s SSO Security Solutions organization for AP. Partner with regional/global teams to drive solutions like Mastercom and Intelligent Disputes Manager, define enhancements and pricing, and build end-to-end go-to-market plans with cross-functional stakeholders. Optimize performance using customer behavior and market insights, manage escalations with Customer Support, and achieve annual revenue targets while staying current with emerging technologies like AI and agent-based systems.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Drive development and execution of product strategy for Dispute Resolution and Chargeback solutions in AP.
  • •Work with regional/global teams to shape product strategy for Mastercom and Intelligent Disputes Manager.
  • •Execute product enhancements and new product constructs, including ideation, validation, business cases, pricing, and market readiness activities.
  • •Collaborate with cross-functional teams to develop and deploy end-to-end go-to-market plans across geographies and solution sets.
  • •Monitor and evaluate product performance, resolve operational escalations with Customer Support, and achieve annual revenue targets.

Key Requirements

  • •Develop and execute product strategy for Dispute Resolution and Chargeback solutions with strong product and project management skills.
  • •Experience in the payments ecosystem, especially Disputes Management and/or Fraud Management.
  • •Technically fluent with APIs, integrations, and digital platforms, with curiosity about AI and agent-based systems.
  • •Strong analytical and problem-solving skills to identify key issues and structure analysis.
  • •Fluent written and verbal communication skills; fluent in English, with Mandarin as an advantage.
Experience:PaymentsDisputes managementFraud managementFintechFinancial services
Skills:Customer-centricityProblem-solvingAgilityCreativityCommunication
Languages:EnglishMandarin
Tech Stack:APIsIntegrationsDigital platformsAIAgent-based systems

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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