Scaled Customer Success Manager

Box
New York
Workplace: HybridFull timeUSD 81,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Self-starter","Adaptability","Problem-solving","Communication","Data-driven thinking"]

Own post-sales engagement for a large portfolio of customers, balancing high-volume outreach with strategic prioritization. Use AI tools, automation, and data-driven digital playbooks to deliver personalized one-to-many customer journeys that drive adoption and retention. Identify and remove customer friction points, mitigate churn using customer health signals, and partner with Marketing and Box Consulting to scale programs with minimal manual effort. Serve as the voice of the customer to inform product and AI enhancements.

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Box
Box
21 hours ago

Scaled Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own post-sales engagement for a large portfolio of customers, balancing high-volume outreach with strategic prioritization. Use AI tools, automation, and data-driven digital playbooks to deliver personalized one-to-many customer journeys that drive adoption and retention. Identify and remove customer friction points, mitigate churn using customer health signals, and partner with Marketing and Box Consulting to scale programs with minimal manual effort. Serve as the voice of the customer to inform product and AI enhancements.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization.
  • •Use AI tools and automation platforms to design personalized one-to-many customer journeys that drive adoption and retention.
  • •Develop, test, and iterate on digital-first playbooks using data to refine engagement strategies.
  • •Analyze customer health data to run targeted campaigns that mitigate churn risk before it escalates.
  • •Partner with Marketing and Box Consulting to operationalize scalable customer success programs with minimal manual intervention.

Pay and Benefits

Salary: USD 81,000 - 105,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to tech-touch or scaled models.
  • •Strong writing skills for effective mass communications and webinars.
  • •Ability to analyze usage metrics and translate complex customer data into clear, compelling narratives.
  • •Familiarity with CRM hygiene and reporting; Salesforce proficiency required.
  • •Comfort exploring new tools and models (including GenerativeAI and in-app guidance tools) to scale customer success impact.
Experience:3+ years
Skills:Self-starterAdaptabilityProblem-solvingCommunicationData-driven thinking
Tech Stack:SalesforceGenerativeAICRM

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn