Akamai Technologies

4 weeks ago

Senior Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer responsible for serving as the technical escalation point for mission-critical Akamai Cloud Compute customers, investigating complex platform issues, collaborating with Site Reliability Engineering and Product teams, addressing incidents with the Incident Coordination team, and creating training and knowledge sharing to uplift the Core Support team.

Location: Krakow

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the technical escalation point for mission-critical production customers
•Investigate complex issues escalated from Core Support through to resolution
•Collaborate with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues
•Work with the Incident team to address emerging issues with the platform and services
•Develop training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations

Key Requirements

•5-10 years of experience in a cloud support or related role with exposure to incident management and escalation
•Advanced troubleshooting in networking, DNS, firewalls, Linux administration, Kubernetes, APIs, and object storage
•Baseline knowledge of AI infrastructures and AI operating systems and AI storage solutions like VAST
•Experience with observability tools such as Prometheus, Grafana, and Loki for troubleshooting customer-impacting issues
•Excellent communication skills with customers and cross-team collaboration; ability to mentor and train peers

Experience:Cloud computingIT services

Skills:LinuxKubernetesDNSFirewallsAPIsObject storagePrometheusGrafanaLokiAIAI storage

Languages:English

Tech Stack:LinuxKubernetesDNSFirewallsAPIsObject storagePrometheusGrafanaLokiVASTAI

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn

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Akamai Technologies

4 weeks ago

Senior Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the technical escalation point for mission-critical production customers
•Investigate complex issues escalated from Core Support through to resolution
•Collaborate with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues
•Work with the Incident team to address emerging issues with the platform and services
•Develop training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations

Key Requirements

•5-10 years of experience in a cloud support or related role with exposure to incident management and escalation
•Advanced troubleshooting in networking, DNS, firewalls, Linux administration, Kubernetes, APIs, and object storage
•Baseline knowledge of AI infrastructures and AI operating systems and AI storage solutions like VAST
•Experience with observability tools such as Prometheus, Grafana, and Loki for troubleshooting customer-impacting issues
•Excellent communication skills with customers and cross-team collaboration; ability to mentor and train peers

Experience:Cloud computingIT services

Skills:LinuxKubernetesDNSFirewallsAPIsObject storagePrometheusGrafanaLokiAIAI storage

Languages:English

Tech Stack:LinuxKubernetesDNSFirewallsAPIsObject storagePrometheusGrafanaLokiVASTAI

Company Brief

Akamai Technologies

Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United States

Founded: 1998

Website LinkedIn