Senior Cloud Support Engineer

Akamai Technologies
Krakow
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Linux","Kubernetes","DNS","Firewalls","APIs","Object storage","Prometheus","Grafana","Loki","AI","AI storage"]

Senior Cloud Support Engineer responsible for serving as the technical escalation point for mission-critical Akamai Cloud Compute customers, investigating complex platform issues, collaborating with Site Reliability Engineering and Product teams, addressing incidents with the Incident Coordination team, and creating training and knowledge sharing to uplift the Core Support team.

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FursaFursa
Akamai Technologies
Akamai Technologies
2 months ago

Senior Cloud Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer responsible for serving as the technical escalation point for mission-critical Akamai Cloud Compute customers, investigating complex platform issues, collaborating with Site Reliability Engineering and Product teams, addressing incidents with the Incident Coordination team, and creating training and knowledge sharing to uplift the Core Support team.
Location: Krakow
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as the technical escalation point for mission-critical production customers
  • •Investigate complex issues escalated from Core Support through to resolution
  • •Collaborate with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues
  • •Work with the Incident team to address emerging issues with the platform and services
  • •Develop training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations

Key Requirements

  • •5-10 years of experience in a cloud support or related role with exposure to incident management and escalation
  • •Advanced troubleshooting in networking, DNS, firewalls, Linux administration, Kubernetes, APIs, and object storage
  • •Baseline knowledge of AI infrastructures and AI operating systems and AI storage solutions like VAST
  • •Experience with observability tools such as Prometheus, Grafana, and Loki for troubleshooting customer-impacting issues
  • •Excellent communication skills with customers and cross-team collaboration; ability to mentor and train peers
Experience:Cloud computingIT services
Skills:LinuxKubernetesDNSFirewallsAPIsObject storagePrometheusGrafanaLokiAIAI storage
Languages:English
Tech Stack:LinuxKubernetesDNSFirewallsAPIsObject storagePrometheusGrafanaLokiVASTAI

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn