Senior Customer Solutions Architect

Sysdig Cloud
Spain
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Strategic mindset","Stakeholder management","Communication","Root cause analysis","Customer-first mindset"]

Own executive-level relationships and strategic engagement for enterprise and high-value customers, building trust from engineers through the C-suite. Collaborate on deployments and architecture best practices, lead success planning and Customer Business Reviews, and proactively identify risks and optimization opportunities. Deliver hands-on workshops, support renewals and expansion with measurable value realization, and partner across Product, Engineering, Support, and Professional Services to align roadmap and drive resolution.

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FursaFursa
Sysdig Cloud
Sysdig Cloud
5 days ago

Senior Customer Solutions Architect

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Last checked: 7 hours agoStatus: Live

Job Summary

Own executive-level relationships and strategic engagement for enterprise and high-value customers, building trust from engineers through the C-suite. Collaborate on deployments and architecture best practices, lead success planning and Customer Business Reviews, and proactively identify risks and optimization opportunities. Deliver hands-on workshops, support renewals and expansion with measurable value realization, and partner across Product, Engineering, Support, and Professional Services to align roadmap and drive resolution.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
  • •Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
  • •Lead Success Planning, Outcome Mapping, and Customer Business Reviews with technical and non-technical stakeholders.
  • •Proactively identify risks and opportunities for optimization, expansion, and innovation using health monitoring and technical diagnostics.
  • •Support sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.

Key Requirements

  • •7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
  • •Proven experience managing enterprise customer relationships across complex organizations.
  • •Hands-on experience installing and troubleshooting solutions on Kubernetes, including container-based solutions.
  • •Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
  • •Experience with scripting and API integration to support and troubleshoot technical solutions.
Experience:7+ yearsSaaSCybersecurityEnterprise customer management
Skills:Strategic mindsetStakeholder managementCommunicationRoot cause analysisCustomer-first mindset
Certifications:CKADCKACKS
Tech Stack:KubernetesAWSAzureGCPFalcoLinuxHelmTerraformCloud platformsDevSecOpsRuntime insights

Company Brief

Sysdig Cloud
Provides cloud-native visibility, monitoring, and security for containers and Kubernetes environments. Offers runtime threat detection, vulnerability management, and performance monitoring to help DevOps and security teams secure and troubleshoot cloud-native applications.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn