Sales Associate

Tapestry
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Sales","Fashion sense","Adaptability","Fast-paced work"]

Deliver an elevated, personalized shopping experience as a Coach brand ambassador. Meet individual and store sales goals while driving cross-selling, upselling, and tailored product recommendations. Use clienteling tools, mobile POS, and social selling (including short-form video) to capture data and encourage repeat purchases. Support day-to-day store operations such as cash wrap, inventory processing, visual merchandising, and transaction handling while maintaining service and asset protection standards.

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FursaFursa
Tapestry
Tapestry
3 months ago

Sales Associate

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver an elevated, personalized shopping experience as a Coach brand ambassador. Meet individual and store sales goals while driving cross-selling, upselling, and tailored product recommendations. Use clienteling tools, mobile POS, and social selling (including short-form video) to capture data and encourage repeat purchases. Support day-to-day store operations such as cash wrap, inventory processing, visual merchandising, and transaction handling while maintaining service and asset protection standards.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Represent Coach as a brand ambassador and follow Guide to Style and Service standards.
  • •Build lasting client relationships through personalized styling, product expertise, and fashion advice.
  • •Drive sales via cross-selling, upselling, and tailored recommendations to meet individual and team KPIs.
  • •Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases.
  • •Support daily store operations including cash wrap, inventory processing, replenishment, visual merchandising, and transaction handling (purchases, returns, exchanges, online pickups).

Key Requirements

  • •1+ years of sales experience (luxury retail preferred) with knowledge of fashion trends and competitors.
  • •Experience operating POS and basic computer proficiency (iPad/laptop, Mobile POS).
  • •Ability to work at a fast pace and manage multiple customers while adapting selling techniques.
  • •Strong English proficiency.
  • •Ability to lift 25 lb regularly (up to 50 lb occasionally) and maneuver the sales floor and stockroom; experience with clienteling and data acquisition is preferred.
Experience:Luxury retailFashion retailOmni-channelClienteling
Skills:Customer serviceSalesFashion senseAdaptabilityFast-paced work
Languages:English
Tech Stack:Mobile POSPOSIPadLaptopClienteling toolsSocial sellingShort-form videoLive-stream shoppingWalkie-talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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