Patient Intake Specialist, Mental Health (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Empathetic communication","Active listening","Organization","Detail-oriented","Emotional support"]

Be the first voice patients and families hear, guiding older adults and caregivers through Sailor Health’s mental health intake process with warmth, clarity, and professionalism. Coordinate next steps—from matching with the right therapist to helping patients feel supported at every stage. You’ll juggle multiple intakes, keep the process organized and on track, and use tools like Google Workspace, EHR platforms (e.g., Healthie), and CRMs such as HubSpot.

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Sailor Health
Sailor Health
1 day ago

Patient Intake Specialist, Mental Health (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Be the first voice patients and families hear, guiding older adults and caregivers through Sailor Health’s mental health intake process with warmth, clarity, and professionalism. Coordinate next steps—from matching with the right therapist to helping patients feel supported at every stage. You’ll juggle multiple intakes, keep the process organized and on track, and use tools like Google Workspace, EHR platforms (e.g., Healthie), and CRMs such as HubSpot.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Serve as the first point of contact for patients and their families when they reach out to Sailor Health.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Coordinate care next steps, including matching patients with the right therapist.
  • •Ensure patients feel supported and confident throughout each stage of the intake journey.
  • •Manage multiple concurrent patient intakes and keep the process organized without missing details.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Empathetic and clear communication skills, including active listening and comfort with difficult or emotional conversations.
  • •Strong organization and attention to detail, able to manage multiple patients at different intake stages without missing steps.
  • •Comfort learning and using tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •An interest in mental health and improving healthcare access for older adults.
  • •Experience in healthcare, customer service, or administrative support is helpful but not required.
Experience:HealthcareMental healthCustomer serviceAdministrative support
Skills:Empathetic communicationActive listeningOrganizationDetail-orientedEmotional support
Tech Stack:Google WorkspaceEHRHealthieCRMHubSpot

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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