Manager, Retention Marketing, Commerce Platform

DoorDash US
New York, San Francisco, Seattle, Los Angeles, Sunnyvale, Chicago, Austin, Denver, Atlanta, Miami, Boston, Washington
Workplace: OnsiteFull timeUSD 142,800 - 210,000 annuallyFunction: Marketing & GrowthExperience: 6+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Stakeholder management","Analytical thinking","Data-driven decision making","Organization"]

Lead CRM retention strategy for the Commerce Platform merchant ecosystem, building lifecycle programs that drive adoption, retention, and ongoing engagement. Own cross-channel CRM execution through email, push, SMS, and in-app messaging, including automated flows, experiments, and campaign planning. Manage a team of two and partner with Integrated Marketing and Marketing Ops on targeting, segmentation, creative/QA, and data-driven performance reporting with actionable benchmarks.

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DoorDash US
DoorDash US
2 months ago

Manager, Retention Marketing, Commerce Platform

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead CRM retention strategy for the Commerce Platform merchant ecosystem, building lifecycle programs that drive adoption, retention, and ongoing engagement. Own cross-channel CRM execution through email, push, SMS, and in-app messaging, including automated flows, experiments, and campaign planning. Manage a team of two and partner with Integrated Marketing and Marketing Ops on targeting, segmentation, creative/QA, and data-driven performance reporting with actionable benchmarks.
Location: New York, San Francisco, Seattle, Los Angeles, Sunnyvale, Chicago, Austin, Denver, Atlanta, Miami, Boston, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Develop a comprehensive CRM strategy across the merchant lifecycle for the Commerce Platform, including automated flows, experiments, and ad hoc campaigns.
  • •Lead a team of two direct reports to brief, optimize, and execute CRM ad-hoc campaigns and automations.
  • •Partner with Integrated Marketing to build campaign briefs based on goals and audience behavior, including channel mix, targeting, and messaging cadence.
  • •Lead end-to-end campaign planning with Marketing Ops, including creative development, stakeholder feedback, audience segmentation, and QA.
  • •Analyze performance data, establish benchmarks, and deliver actionable reporting to optimize future CRM campaigns.

Pay and Benefits

Salary: USD 142,800 - 210,000 annually
Equity and Bonus:Equity
Perks:401kParental LeaveHealth InsuranceDentalVisionPaid LeavePaid HolidaysDisability InsuranceLife InsuranceFamily AssistanceCommuter Benefits

Key Requirements

  • •6+ years of experience in lifecycle, retention, or growth marketing, preferably in B2B or SaaS environments.
  • •Proven track record driving results through cross-channel CRM campaigns.
  • •Hands-on experience with CRM platforms such as Iterable or Pardot and comfort working with complex data and segmentation.
  • •Strong cross-functional collaboration and stakeholder management skills.
  • •Bachelor’s degree or equivalent experience.
Experience:6+ yearsB2BSaaS
Education:Bachelor's
Skills:Cross-functional collaborationStakeholder managementAnalytical thinkingData-driven decision makingOrganization
Languages:English
Tech Stack:IterablePardotEmailPushSMSIn-app messagingCRMAudience segmentation

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn