Dealer Success Manager

Discover Financial
Pittsburgh, Richmond
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Customer-centricity","Process improvement","Interpersonal skills","Communication","Analytical skills"]

Partner closely with dealership-facing teams to drive adoption and retention of the Navigator Platform. Own the customer enablement and lifecycle—from process improvements and subject-matter expertise to troubleshooting platform and sales process needs. Deliver training, pitches, and ROI conversations, build buy-in across dealer stakeholders, and travel to metro dealerships across Pittsburgh and Richmond to strengthen outcomes and support Capital One’s technology and relationship evolution.

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Discover Financial
Discover Financial
1 month ago

Dealer Success Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Partner closely with dealership-facing teams to drive adoption and retention of the Navigator Platform. Own the customer enablement and lifecycle—from process improvements and subject-matter expertise to troubleshooting platform and sales process needs. Deliver training, pitches, and ROI conversations, build buy-in across dealer stakeholders, and travel to metro dealerships across Pittsburgh and Richmond to strengthen outcomes and support Capital One’s technology and relationship evolution.
Location: Pittsburgh, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with ASM and POD team members to develop and execute market strategies and unified sales goals.
  • •Drive Navigator Platform success by owning customer adoption and retention lifecycle.
  • •Provide subject matter expertise on processes and the Navigator Platform for the Sales organization.
  • •Troubleshoot Navigator Platform and related sales process issues to support customer outcomes.
  • •Visit dealerships frequently across the Pittsburgh and Richmond metro areas to execute enablement and retention activities.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •1+ year of experience in process management.
  • •1+ year of experience in relationship management.
  • •Ability to excel in a customer-centric, training/driving tool adoption role.
  • •Bachelors Degree and 2+ years each in process management and relationship management (preferred).
Experience:AutomotiveProcess managementRelationship managementSales enablement
Education:Bachelor's
Skills:Customer-centricityProcess improvementInterpersonal skillsCommunicationAnalytical skills
Tech Stack:Navigator PlatformCapital One Sales Process

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn