Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 89,100 - 122,100 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Community engagement"]

Lead a high-volume branch to deliver exceptional customer experiences and drive customer loyalty. Own branch execution and outcomes by coaching colleagues, growing sales performance, and ensuring operational integrity and P&L results. Create a customer-centric, digital-first culture by leveraging mobile and online banking, developing talent, and partnering with local community organizations to acquire and retain customers.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead a high-volume branch to deliver exceptional customer experiences and drive customer loyalty. Own branch execution and outcomes by coaching colleagues, growing sales performance, and ensuring operational integrity and P&L results. Create a customer-centric, digital-first culture by leveraging mobile and online banking, developing talent, and partnering with local community organizations to acquire and retain customers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance to exceed customer expectations and deliver an exceptional, customer-centric colleague and customer experience.
  • •Drive branch sales growth and ensure key targets are met or exceeded through innovative solutions for customer needs.
  • •Coach and develop colleagues to achieve individual and branch-wide performance and sales goals in a digital-first environment.
  • •Oversee operational integrity and execution by directing colleague and sales activities as the execution and outcomes owner.
  • •Serve as a visible brand ambassador by building relationships with the local community to acquire and deepen customer relationships.

Pay and Benefits

Salary: USD 89,100 - 122,100 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveWellness Stipend

Key Requirements

  • •High School diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence, customer service, and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in Retail or Branch Banking environment.
  • •Proven track record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Ability to maintain customer experience validated through customer satisfaction surveys and build partnerships with community & civic organizations, while complying with SAFE Act requirements including background checks and NMLS identifier.
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusCommunity engagement
Licenses:SAFE ActNMLS
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website