Director - Operations & Managed Services (Doha, QA)

Ooredoo Group
Doha
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringExperience: 15+ yearsEducation: bachelorsSkills: ["Analytical thinking","Networking & influencing","Delivering results","Fostering ownership","Driving change"]

Lead group-wide operational excellence for NOC/SOC, field maintenance, and operations technologies, standardizing tools and performance management across Ooredoo. Drive the evaluation, deployment, and governance of Operations & Managed Services technology roadmaps and architectures, ensuring alignment with group strategy and OpCo needs. Serve as L1 functional support for sourcing systems (Ariba and iCertis), improving data quality and enabling category managers with actionable procurement insights. Contribute to vendor performance, contract transitions, and M&A technology due diligence.

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FursaFursa
Ooredoo Group
Ooredoo Group
16 hours ago

Director - Operations & Managed Services (Doha, QA)

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead group-wide operational excellence for NOC/SOC, field maintenance, and operations technologies, standardizing tools and performance management across Ooredoo. Drive the evaluation, deployment, and governance of Operations & Managed Services technology roadmaps and architectures, ensuring alignment with group strategy and OpCo needs. Serve as L1 functional support for sourcing systems (Ariba and iCertis), improving data quality and enabling category managers with actionable procurement insights. Contribute to vendor performance, contract transitions, and M&A technology due diligence.
Location: Doha
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Director level

Key Responsibilities

  • •Lead design, development, and continuous enhancement of procurement-domain reporting, dashboards, and analytics across sourcing, procurement operations, spend analytics, supplier management, and contract management.
  • •Act as L1 functional support for sourcing systems (including Ariba and iCertis), ensuring smooth usage, end-user training, and high-quality data for category managers.
  • •Drive evaluation, deployment, and management of Operations & Managed Services Technology strategies, including group-level technology roadmaps, architectures, and best practices.
  • •Enforce operational frameworks, architecture standards, and governance models, coordinating OpCo projects and vendor engagements aligned to group models.
  • •Oversee managed services model definition across OpCos, vendor performance reviews, and contract transitions/renegotiations; support M&A technology due diligence as required.

Key Requirements

  • •More than 15 years of directly related experience in the duties and responsibilities described.
  • •In-depth working knowledge of RAN, Tx, core networks, and service delivery is mandatory.
  • •Extensive hands-on experience planning, designing, implementing, and operating systems in mobile networks.
  • •Proven ability to translate commercial/marketing needs into technology targets and contribute to strategy formulation.
  • •Engineering degree (or equivalent), with industry training in RAN/Tx/core network platform technologies preferred.
Experience:15+ yearsTelecommunicationsMobile networksNetwork operationsManaged services
Education:Bachelor's
Skills:Analytical thinkingNetworking & influencingDelivering resultsFostering ownershipDriving change
Certifications:Six SigmaETIL
Tech Stack:AribaICertisOSSMonitoringAssurance platformsCEMRANTxCore networksService deliverySix Sigma

Company Brief

Ooredoo Group
Multinational telecommunications group providing mobile, fixed-line, broadband, and enterprise connectivity services across the Middle East, North Africa, and Southeast Asia. Also offers digital, data, and wholesale communications solutions to consumers, businesses, and governments.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Doha, Qatar
Founded: 1987
WebsiteLinkedIn