Manager, Technical Implementation Services

EvenUp
United States
Workplace: RemoteFull timeUSD 140,000 - 170,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Customer obsession","Operational rigor","Communication","Problem-solving"]

Lead end-to-end technical delivery for customer integrations, from pre-sale scoping through post-go-live integration health. Manage and grow technical services teams that architect, configure, and operationalize how EvenUp connects with client ecosystems (case management and legal practice platforms). Partner with Solutions, Product, Engineering, Customer Success, Security, Legal, and Compliance while building integration frameworks, dashboards, KPIs, and scalable processes to reduce time-to-go-live and improve quality.

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FursaFursa
EvenUp
EvenUp
4 days ago

Manager, Technical Implementation Services

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead end-to-end technical delivery for customer integrations, from pre-sale scoping through post-go-live integration health. Manage and grow technical services teams that architect, configure, and operationalize how EvenUp connects with client ecosystems (case management and legal practice platforms). Partner with Solutions, Product, Engineering, Customer Success, Security, Legal, and Compliance while building integration frameworks, dashboards, KPIs, and scalable processes to reduce time-to-go-live and improve quality.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and grow technical services teams, setting performance expectations and fostering technical excellence and continuous improvement.
  • •Own the end-to-end technical delivery strategy for customer integrations between EvenUp and case management/legal practice systems and partner technologies.
  • •Develop and improve integration frameworks, playbooks, and reusable templates to drive predictable, scalable delivery.
  • •Partner with Product and Engineering to translate customer integration needs into actionable platform and product requirements.
  • •Build integration health visibility via dashboards and KPIs; identify risks/bottlenecks and implement scalable workflows to reduce time-to-go-live and improve quality.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceAccident InsurancePaid LeaveDisability401kRrspPaid ParentalHome Office

Key Requirements

  • •5+ years in technical implementation, solutions architecture, systems integration, or professional services, with at least 3 years in a people leadership role managing multiple teams or team leads.
  • •Design and deliver complex system integrations in a SaaS or legal technology environment, including REST API frameworks and webhooks/workflows.
  • •Strong technical fluency to engage engineers and data specialists on integration architecture, data modeling, and troubleshooting without writing the code yourself.
  • •Track record building and scaling post-sale technical teams in fast-growing, customer-facing environments with multiple concurrent implementations.
  • •Cross-functional experience aligning delivery priorities with Product, Engineering, Sales, and Customer Success, with an ownership/problem-solving bias in ambiguity.
Experience:SaaSLegal technologyLegaltechProfessional services
Skills:LeadershipCustomer obsessionOperational rigorCommunicationProblem-solving
Tech Stack:REST APIWebhooksWorkflowsSQLPythonAPI developmentData modelingHIPAA/PIISOC 2

Company Brief

EvenUp
Develops an AI-powered Claims Intelligence Platform for personal injury law firms that automates document generation, reviews medical records, and streamlines workflows to help firms settle cases faster and secure fairer client outcomes.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2019
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