Café Ambassador- Streets at Southpoint- (Part Time)

Discover Financial
Durham
Workplace: OnsitePart timeUSD 47,840 - 55,016 annuallyFunction: Product ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer advocacy","Problem-solving","De-escalation","Attention to detail"]

Serve as the face of the mission in a café setting—welcoming guests, guiding them through Capital One’s digital banking experience, and troubleshooting mobile tools. Share product value through genuine conversations, host/assist community events that support financial health, and advocate for customers by resolving issues while following compliance and regulatory requirements. You’ll stay active throughout the day to maintain a positive, inclusive guest experience.

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Discover Financial
Discover Financial
4 hours ago

Café Ambassador- Streets at Southpoint- (Part Time)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the face of the mission in a café setting—welcoming guests, guiding them through Capital One’s digital banking experience, and troubleshooting mobile tools. Share product value through genuine conversations, host/assist community events that support financial health, and advocate for customers by resolving issues while following compliance and regulatory requirements. You’ll stay active throughout the day to maintain a positive, inclusive guest experience.
Location: Durham
Workplace: Onsite
Employment Type: Part time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in the café environment as a guide to digital banking.
  • •Share the value of products and services through conversation without traditional sales quotas.
  • •Help customers master mobile tools and resolve troubleshooting and tech challenges.
  • •Host and support local events that promote financial health within established programs and partnerships.
  • •Advocate for customers, problem-solve, and handle escalated complaints in alignment with compliance and regulatory requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kPaid ParentalLife InsuranceDisability InsuranceChildcare

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Proficiency in G-Suite.
  • •Strong written and oral communication skills.
  • •Preferred: Associate’s degree.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer advocacyProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn