Customer Services Officer (Dubai, Dubai, AE)

Fakeeh University Hospital
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Adaptability","Accountability","Coordination"]

Provide safe, patient- and family-focused support by creating a positive patient experience at the facility. Support unit/department daily operations while maintaining confidentiality, including coordinating registrations, pre-admission, and admission processes. Ensure timely clinic registrations and optimize clinic function by coordinating appointment bookings. Demonstrate knowledge of hospital services and facilities, with experience in customer service principles and exposure to a medical environment and/or cashiering.

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FursaFursa
Fakeeh University Hospital
Fakeeh University Hospital
1 day ago

Customer Services Officer (Dubai, Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide safe, patient- and family-focused support by creating a positive patient experience at the facility. Support unit/department daily operations while maintaining confidentiality, including coordinating registrations, pre-admission, and admission processes. Ensure timely clinic registrations and optimize clinic function by coordinating appointment bookings. Demonstrate knowledge of hospital services and facilities, with experience in customer service principles and exposure to a medical environment and/or cashiering.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support safe, patient- and family-focused quality care and a positive patient experience.
  • •Assist daily functioning of the unit/department in support of patient care while maintaining confidentiality.
  • •Ensure registration processes exceed internal and external customer expectations and that patients are registered timely.
  • •Coordinate booking of clinic appointments to optimize clinic efficiency.
  • •Demonstrate knowledge of hospital services and facilities and support clinic operations strategic goals.

Key Requirements

  • •Experience with customer service principles.
  • •Experience with clinical procedures is desirable.
  • •Exposure to medical terminology or the medical environment.
  • •Previous cashiering experience.
  • •Ability to understand and support registration, pre-admission, and admission processes.
Skills:CommunicationTeamworkAdaptabilityAccountabilityCoordination

Company Brief

Fakeeh University Hospital
Private multi-specialty hospital in Dubai offering inpatient, outpatient, emergency, surgical, maternity, and diagnostic services. It combines university hospital care with teaching, research, and advanced clinical specialties for patients in the UAE.
Industry: Hospitals & Clinics
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn