Customer Assistance Representative Full Time (Las Vegas, NV, US)

American Airlines Group
Las Vegas
Workplace: OnsiteFull timeUSD 16.58+ hourlyFunction: Energy & Utilities OperationsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Attention to detail"]

Interact with airline customers in the airport ticket area and ensure a courteous, efficient experience. Assist with self-service kiosk check-in and baggage processing, troubleshoot kiosk issues, and coordinate with IT when needed. Verify carry-on and checked baggage policies, documents, and travel requirements (using tools like Timatic). Provide directions, handle paging when required, and support boarding and special assistance needs while adhering to DOT/FAA/TSA and company standards.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Assistance Representative Full Time (Las Vegas, NV, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Interact with airline customers in the airport ticket area and ensure a courteous, efficient experience. Assist with self-service kiosk check-in and baggage processing, troubleshoot kiosk issues, and coordinate with IT when needed. Verify carry-on and checked baggage policies, documents, and travel requirements (using tools like Timatic). Provide directions, handle paging when required, and support boarding and special assistance needs while adhering to DOT/FAA/TSA and company standards.
Location: Las Vegas
Workplace: Onsite
Employment Type: Full time
Job Function: Energy & Utilities Operations
Seniority: Entry level

Key Responsibilities

  • •Greet customers when they enter the airport or arrive in the ticket area.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including servicing and maintaining kiosk machines.
  • •Troubleshoot kiosk technology issues and communicate with IT for issues requiring additional servicing.
  • •Verify carry-on baggage compliance with FAA/American Airlines policies and process checked baggage (e.g., transactions, self-tagging, weight verification).
  • •Provide gate information and directions; assist with boarding/deplaning for special needs customers (e.g., unaccompanied minors and non-ambulatory customers).

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, fluently speak and understand English.
  • •Must be authorized to work in the U.S.
  • •Completion of a pre-employment drug screen and comprehensive background check/fingerprinting, including FAA criminal background checks if applicable.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingAttention to detail
Licenses:Driver’s license
Languages:English
Tech Stack:SabrePassenger Service SystemTimatic database

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn