Key Account Manager

Alan
Paris, Marseille
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Negotiation","Analytical thinking","Presentation","Active listening","Problem-solving","Customer-centricity","Stakeholder management","Growth mindset"]

Own a portfolio of strategic Public Sector accounts and grow key relationships with ministries and public entities. Drive onboarding, adoption, and contract renegotiations while monitoring customer health signals and resolving dissatisfaction. Lead business reviews with consumption reporting, propose initiatives to engage customers, and represent customer needs to Product teams. Partner cross-functionally as an expert in large organizations and stakeholder negotiation.

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Alan
Alan
2 days ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own a portfolio of strategic Public Sector accounts and grow key relationships with ministries and public entities. Drive onboarding, adoption, and contract renegotiations while monitoring customer health signals and resolving dissatisfaction. Lead business reviews with consumption reporting, propose initiatives to engage customers, and represent customer needs to Product teams. Partner cross-functionally as an expert in large organizations and stakeholder negotiation.
Location: Paris, Marseille
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle a portfolio of strategic Public Sector accounts.
  • •Build and maintain strong customer relationships with key stakeholders and identify customer needs.
  • •Proactively identify potential signals of dissatisfaction and implement solutions.
  • •Ensure successful onboarding of new accounts and promote Alan health partner positioning to drive adoption.
  • •Analyze and present consumption reports; renegotiate contracts and represent customer needs to Product teams.

Pay and Benefits

Perks:Health InsuranceEquityLearning BudgetParental Leave

Key Requirements

  • •At least 6 years of experience in a customer-facing role with frequent interactions with C-Levels.
  • •Full working proficiency in French (excellent oral and written communication).
  • •At least advanced level in English.
  • •Experience dealing with very large organizations and potentially unions.
  • •Comfort with negotiation, analysis, presenting data, active listening, and solving complex problems.
Experience:InsurancePublic sectorHealthcareB2B
Skills:Relationship managementNegotiationAnalytical thinkingPresentationActive listeningProblem-solvingCustomer-centricityStakeholder managementGrowth mindset
Languages:FrenchEnglish

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor