Sr Customer Care Specialist

AspenTech
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Customer service","Communication","Interpersonal","Attention to detail","Multitasking"]

Provide critical customer support for AspenTech's University Program customers from Pune (EMR). Manage Salesforce opportunities and renewals, handle inquiries about orders, licenses, and shipments, and coordinate with Legal on contract terms. Deliver license file configurations, entitlement reviews, and billing/tracking support, while ensuring accurate, timely communication across internal teams and customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AspenTech
AspenTech
2 months ago

Sr Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide critical customer support for AspenTech's University Program customers from Pune (EMR). Manage Salesforce opportunities and renewals, handle inquiries about orders, licenses, and shipments, and coordinate with Legal on contract terms. Deliver license file configurations, entitlement reviews, and billing/tracking support, while ensuring accurate, timely communication across internal teams and customers.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Determine eligibility of academic institutions against University Program requirements and coordinate with Legal.
  • •Manage Salesforce opportunities and process University Program renewals.
  • •Handle incoming requests from customers and employees regarding orders, shipments, licenses, invoices and general customer service inquiries.
  • •Conduct in-depth review of license key configurations and create license files, including emergency licenses for plant downtime.
  • •Review entitlements and licensing data, determine upgrade paths and tax jurisdiction for shipments, and assist with billing and collections as needed.

Key Requirements

  • •2-4 years of customer support experience in a fast-paced high-tech environment.
  • •College Degree preferred.
  • •Excellent customer service and interpersonal skills.
  • •Exceptional written and verbal communication skills.
  • •Experience with using Salesforce or other CRM preferred; MS Office (Word/Excel) preferred.
Experience:2-4 yearsHigh-techCustomer supportEnterprise software
Education:Bachelor's
Skills:Customer serviceCommunicationInterpersonalAttention to detailMultitasking
Languages:English
Tech Stack:SalesforceMS OfficeWordExcel

Company Brief

AspenTech
Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bedford, United States
Founded: 1981
WebsiteLinkedIn