Solutions Enablement Manager
American Express
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship management","Problem-solving","Project management","Teamwork"]Manage day-to-day relationships with GNS bank partners in Japan and China, serving as the primary contact for operational needs. Provide consultancy on card issuing/acquiring and operational processes (including disputes, fraud, and data security), and support partners in adopting capabilities such as EMV, 3DS, mobile, and tokenization. Lead partner onboarding and product/compliance implementations, track issues and root causes, and ensure adherence to policies and regulatory requirements.

