Client Success Lead

Affirm
Canada
Workplace: RemoteFull timeUSD 103,750 - 153,750 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship management","Executive communication","Program management","Cross-functional collaboration","Analytical thinking","Negotiation","Influencing stakeholders"]

Own a portfolio of enterprise and longtail merchant accounts in Canada, guiding partners from launch through operationalization and accelerated growth. Set portfolio strategy, build multi-year account plans, and drive commercial negotiations including pricing, renewals, and expansion. Partner with cross-functional teams across Product, Technical, Credit, Analytics, Marketing, Risk, and more to improve adoption, performance, and customer health. Use data and executive communication to influence stakeholders.

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Affirm
Affirm
4 days ago

Client Success Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise and longtail merchant accounts in Canada, guiding partners from launch through operationalization and accelerated growth. Set portfolio strategy, build multi-year account plans, and drive commercial negotiations including pricing, renewals, and expansion. Partner with cross-functional teams across Product, Technical, Credit, Analytics, Marketing, Risk, and more to improve adoption, performance, and customer health. Use data and executive communication to influence stakeholders.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead and manage a portfolio of enterprise and SMB merchant accounts to build long-term relationships and meet growth goals.
  • •Define and drive portfolio strategy by aligning joint priorities and influencing senior stakeholders.
  • •Develop multi-year account plans covering product integrations, co-marketing, and go-to-market expansion.
  • •Lead commercial negotiations including contracts, pricing, renewal strategy, and expansion opportunities.
  • •Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other teams; manage customer health and outcomes.

Pay and Benefits

Salary: USD 103,750 - 153,750 annually
Perks:Health InsuranceDentalVisionFlexible SpendingEspp

Key Requirements

  • •5+ years of B2B client-facing experience, preferably in tech or fintech.
  • •Strong customer relationship management to lead and grow complex strategic partnerships at the executive level.
  • •Experience driving cross-functional, multi-stakeholder initiatives with high attention to detail.
  • •Excellent written and verbal communication to influence senior stakeholders and executive audiences.
  • •Ability to structure, negotiate, and close commercial contracts.
Experience:B2BFintechTechSaaSE-commerce
Skills:Relationship managementExecutive communicationProgram managementCross-functional collaborationAnalytical thinkingNegotiationInfluencing stakeholders
Languages:EnglishFrench
Tech Stack:SalesforceAIBIE-commerceSaaS

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn