Senior Business Analyst

Fiserv
Maryland, Omaha, Florida
Workplace: OnsiteFull timeUSD 50,500 - 71,000Function: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Critical thinking","Structured problem-solving","Accuracy","Attention to detail"]

Support the Process Management and Efficiency team for a Bank of America program by analyzing complaint data, performing root cause analysis, and tracking resolution outcomes. Research issues across multiple merchant processing systems to identify trends, validate findings, and guide timely complaint handling. Partner with Bank of America teams and internal stakeholders to strengthen the complaint management program, improve workflows and reporting quality, and coach call center operations to enhance service outcomes.

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FursaFursa
Fiserv
Fiserv
2 days ago

Senior Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support the Process Management and Efficiency team for a Bank of America program by analyzing complaint data, performing root cause analysis, and tracking resolution outcomes. Research issues across multiple merchant processing systems to identify trends, validate findings, and guide timely complaint handling. Partner with Bank of America teams and internal stakeholders to strengthen the complaint management program, improve workflows and reporting quality, and coach call center operations to enhance service outcomes.
Location: Maryland, Omaha, Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Review, analyze, and document complaint data to support reporting, root cause analysis, and resolution tracking.
  • •Research issues across multiple merchant processing systems to identify trends and support timely complaint resolution.
  • •Provide guidance to call center teams on complaint handling, process improvement opportunities, and operational coaching.
  • •Complete root cause analysis for assigned cases and document findings with accuracy and attention to detail.
  • •Partner with Bank of America teams and internal stakeholders to improve the complaint management program and operational efficiency.

Pay and Benefits

Salary: USD 50,500 - 71,000
Perks:Paid HolidaysHealth Insurance401k MatchTuition AssistancePaid Parental

Key Requirements

  • •3+ years of experience in merchant processing, complaint management, operations support, or a related payments environment.
  • •3+ years of experience using merchant servicing/operational systems such as Client360, FDPOS, eMSA, or similar platforms.
  • •3+ years of experience analyzing data, researching issues, and documenting findings in a regulated or client-facing business environment.
  • •Bachelor’s degree in business, finance, operations, or a related field, or equivalent combination of education and experience.
  • •Strong communication skills and ability to manage multiple tasks under stringent deadlines while maintaining accuracy.
Experience:3+ yearsPaymentsMerchant processingComplaint managementOperations supportRegulated environment
Education:Bachelor's in business, finance, operations
Skills:CommunicationCritical thinkingStructured problem-solvingAccuracyAttention to detail
Tech Stack:Client360FDPOSEMSAMerchant processingMerchant servicingOperational systems

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn