Commercial Customer Success Manager (DACH; German-Speaking)

DataDog
Dublin, Amsterdam
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Relationship management","Attention to detail","Customer advocacy","Contract negotiation"]

Drive customer success across the DACH region by building strong relationships, onboarding customers, and driving expansion through up-sell and cross-sell. Partner with Sales on smooth transitions, act as an internal advocate for customer needs, and advise customers on effective use of the platform. Monitor usage trends to identify renewal risks and improve adoption, collaborating cross-functionally with Support, Product, Finance, and Legal.

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DataDog
DataDog
1 year ago

Commercial Customer Success Manager (DACH; German-Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Drive customer success across the DACH region by building strong relationships, onboarding customers, and driving expansion through up-sell and cross-sell. Partner with Sales on smooth transitions, act as an internal advocate for customer needs, and advise customers on effective use of the platform. Monitor usage trends to identify renewal risks and improve adoption, collaborating cross-functionally with Support, Product, Finance, and Legal.
Location: Dublin, Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with the sales team to ensure smooth transition and onboarding for customers.
  • •Proactively build customer relationships and create mutual trust.
  • •Own the full sales cycle to identify and drive growth opportunities in existing accounts.
  • •Advise customers to ensure they effectively leverage the Datadog solution.
  • •Monitor usage trends to uncover renewal risks and improve adoption rates while collaborating cross-functionally.

Pay and Benefits

Equity and Bonus:Equity
Perks:Rsus

Key Requirements

  • •5–7 years of experience in a customer account-facing role.
  • •Full professional German language skills and experience working with DACH customers.
  • •Experience negotiating contract terms and overcoming pricing objections for up-sell and cross-sell.
  • •Strong communication skills with excellent attention to detail.
  • •Customer-minded approach focused on delivering maximum value.
Experience:5-7 yearsDACH
Skills:CommunicationRelationship managementAttention to detailCustomer advocacyContract negotiation
Languages:German

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn