DataDog

11 months ago

Commercial Customer Success Manager (DACH; German-speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive customer success across the DACH region by building strong relationships, onboarding customers, and driving expansion through up-sell and cross-sell. Partner with Sales on smooth transitions, act as an internal advocate for customer needs, and advise customers on effective use of the platform. Monitor usage trends to identify renewal risks and improve adoption, collaborating cross-functionally with Support, Product, Finance, and Legal.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with the sales team to ensure smooth transition and onboarding for customers.
•Proactively build customer relationships and create mutual trust.
•Own the full sales cycle to identify and drive growth opportunities in existing accounts.
•Advise customers to ensure they effectively leverage the Datadog solution.
•Monitor usage trends to uncover renewal risks and improve adoption rates while collaborating cross-functionally.

Pay and Benefits

Equity and Bonus:Equity

Perks:Rsus

Key Requirements

•5–7 years of experience in a customer account-facing role.
•Full professional German language skills and experience working with DACH customers.
•Experience negotiating contract terms and overcoming pricing objections for up-sell and cross-sell.
•Strong communication skills with excellent attention to detail.
•Customer-minded approach focused on delivering maximum value.

Experience:5-7 yearsDACH

Skills:CommunicationRelationship managementAttention to detailCustomer advocacyContract negotiation

Languages:German

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

DataDog

11 months ago

Commercial Customer Success Manager (DACH; German-speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with the sales team to ensure smooth transition and onboarding for customers.
•Proactively build customer relationships and create mutual trust.
•Own the full sales cycle to identify and drive growth opportunities in existing accounts.
•Advise customers to ensure they effectively leverage the Datadog solution.
•Monitor usage trends to uncover renewal risks and improve adoption rates while collaborating cross-functionally.

Pay and Benefits

Equity and Bonus:Equity

Perks:Rsus

Key Requirements

•5–7 years of experience in a customer account-facing role.
•Full professional German language skills and experience working with DACH customers.
•Experience negotiating contract terms and overcoming pricing objections for up-sell and cross-sell.
•Strong communication skills with excellent attention to detail.
•Customer-minded approach focused on delivering maximum value.

Experience:5-7 yearsDACH

Skills:CommunicationRelationship managementAttention to detailCustomer advocacyContract negotiation

Languages:German

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn