ezCater

2 weeks ago

Customer Engagement Manager, Meal Programs (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own retention for ezCater’s high-value Meal Program accounts as an individual contributor on the Growth team. Build trusted relationships with account admins and stakeholders after AE handoff, run regular business reviews to surface value and opportunities, and coordinate cross-functionally to resolve service and delivery issues. Maintain Salesforce account hygiene and use AI tools to prioritize outreach and translate customer feedback into actionable next steps while refining retention playbooks.

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage a book of high-value Meal Program accounts with accountability for retention and GMV protection.
•Serve as the primary point of contact and strategic partner for accounts after AE handoff.
•Conduct regular business reviews (in person and virtually) to align on goals and identify opportunities to deepen relationships.
•Escalate and coordinate cross-functionally to resolve service, delivery, variety, and order accuracy issues.
•Maintain up-to-date account records in Salesforce and use AI tools to prioritize outreach and surface next best actions.

Travel: Medium travel

Pay and Benefits

Salary: USD 95,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kRemote WorkEquityPaid LeaveFamily PlanningFsaLong-term Disability

Key Requirements

•5+ years of experience in consultative sales, account management, and strategic customer relationships in a B2B SaaS/marketplace/service environment.
•Proven ability managing a book of business with accountability for retention.
•Strong relationship-building skills across customer stakeholders, from day-to-day admins to executive sponsors.
•Comfort working cross-functionally (sales, support, operations, product) to solve problems for customers.
•Experience using Salesforce to manage account activity and maintain account hygiene.

Experience:5+ yearsB2B SaaSMarketplaceConsultative sales

Skills:Relationship-buildingStakeholder managementProactive outreachCross-functional collaborationOrganizational skills

Languages:English

Tech Stack:SalesforceAI tools

Company Brief

ezCater

Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn

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ezCater

2 weeks ago

Customer Engagement Manager, Meal Programs (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage a book of high-value Meal Program accounts with accountability for retention and GMV protection.
•Serve as the primary point of contact and strategic partner for accounts after AE handoff.
•Conduct regular business reviews (in person and virtually) to align on goals and identify opportunities to deepen relationships.
•Escalate and coordinate cross-functionally to resolve service, delivery, variety, and order accuracy issues.
•Maintain up-to-date account records in Salesforce and use AI tools to prioritize outreach and surface next best actions.

Travel: Medium travel

Pay and Benefits

Salary: USD 95,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kRemote WorkEquityPaid LeaveFamily PlanningFsaLong-term Disability

Key Requirements

•5+ years of experience in consultative sales, account management, and strategic customer relationships in a B2B SaaS/marketplace/service environment.
•Proven ability managing a book of business with accountability for retention.
•Strong relationship-building skills across customer stakeholders, from day-to-day admins to executive sponsors.
•Comfort working cross-functionally (sales, support, operations, product) to solve problems for customers.
•Experience using Salesforce to manage account activity and maintain account hygiene.

Experience:5+ yearsB2B SaaSMarketplaceConsultative sales

Skills:Relationship-buildingStakeholder managementProactive outreachCross-functional collaborationOrganizational skills

Languages:English

Tech Stack:SalesforceAI tools

Company Brief

ezCater

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn