Thales

2 months ago

End User Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 minutes agoStatus: Live

Job Summary

Provide desktop end-user support in a UK multi-network environment, handling 2nd/3rd line incidents, deploying desktops, and supporting mobile devices across 2500 users. Requires flexible hours, on-call availability, and collaboration with remote sites, delivering timely IT assistance and proactive service improvements.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide desktop support (2nd/3rd Line) to user calls, including incident resolution up to Priority One and handling service requests from basic laptop/desktop builds to relocations.
•Build/rebuild and deploy desktop/laptop machines per Desktop-on-Demand procedures using automated tools (SCCM) and manual processes.
•Ensure support within contractual hours (37 hours/week minimum) with potential evening/weekend work and on-call availability.
•Incident support and troubleshooting for issues raised by a UK-based service desk on behalf of users.
•Support and deployment of smartphones (iPhone and Android) and kiosk-based IT support at a drop-in centre.

Key Requirements

•Experience working in an IT support environment, directly assisting users face-to-face and diagnosing faults to resolve issues.
•Experience with desktop/laptop environments (Windows 11, Windows 10, Office applications) and familiarity with bespoke desktop applications.
•Ability to interact with users at all levels, including senior VIPs, with resilience and constructive communication.
•Teamwork-focused and able to coordinate with teams at remote sites; capable of prioritising and acting on service desk tasks.
•Knowledge of desktop support tools and concepts (Cisco AnyConnect, SCCM, Bitlocker, VMware Horizon, Active Directory, software installation) and willingness to travel across the region.

Experience:IT supportDesktop supportVIP interaction

Skills:Windows 11Windows 10OfficeSCCMBitlockerVMware HorizonActive DirectoryCisco AnyConnectTroubleshootingDesktop builds

Languages:English

Tech Stack:WindowsSCCMBitlockerVMware HorizonActive DirectoryCisco AnyConnectDNSIPDHCPGroup Policy

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 months ago

End User Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 minutes agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Provide desktop support (2nd/3rd Line) to user calls, including incident resolution up to Priority One and handling service requests from basic laptop/desktop builds to relocations.
•Build/rebuild and deploy desktop/laptop machines per Desktop-on-Demand procedures using automated tools (SCCM) and manual processes.
•Ensure support within contractual hours (37 hours/week minimum) with potential evening/weekend work and on-call availability.
•Incident support and troubleshooting for issues raised by a UK-based service desk on behalf of users.
•Support and deployment of smartphones (iPhone and Android) and kiosk-based IT support at a drop-in centre.

Key Requirements

•Experience working in an IT support environment, directly assisting users face-to-face and diagnosing faults to resolve issues.
•Experience with desktop/laptop environments (Windows 11, Windows 10, Office applications) and familiarity with bespoke desktop applications.
•Ability to interact with users at all levels, including senior VIPs, with resilience and constructive communication.
•Teamwork-focused and able to coordinate with teams at remote sites; capable of prioritising and acting on service desk tasks.
•Knowledge of desktop support tools and concepts (Cisco AnyConnect, SCCM, Bitlocker, VMware Horizon, Active Directory, software installation) and willingness to travel across the region.

Experience:IT supportDesktop supportVIP interaction

Skills:Windows 11Windows 10OfficeSCCMBitlockerVMware HorizonActive DirectoryCisco AnyConnectTroubleshootingDesktop builds

Languages:English

Tech Stack:WindowsSCCMBitlockerVMware HorizonActive DirectoryCisco AnyConnectDNSIPDHCPGroup Policy

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn