Technical Account Manager

Braze
New York
Workplace: RemoteFull timeUSD 99,450 - 112,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Customer coordination","Problem-solving","Time management"]

Own the end-to-end technical relationship for a portfolio of enterprise/strategic customers, partnering closely with Customer Success to drive adoption, retention, and measurable value. Serve as a trusted technical advisor by guiding instrumentation, recommending solutions based on customer use cases and architecture, and enabling customer product and engineering teams. Facilitate governance activities like documentation and architectural diagrams while translating customer requirements into product feedback.

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Braze
Braze
3 months ago

Technical Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end technical relationship for a portfolio of enterprise/strategic customers, partnering closely with Customer Success to drive adoption, retention, and measurable value. Serve as a trusted technical advisor by guiding instrumentation, recommending solutions based on customer use cases and architecture, and enabling customer product and engineering teams. Facilitate governance activities like documentation and architectural diagrams while translating customer requirements into product feedback.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the ongoing technical customer relationship across the full lifecycle, serving as a trusted technical advisor for customers using the TAM premium service offering.
  • •Drive value, retention, and adoption by partnering with Customer Success and acting as the technical counterpart between Braze and the customer’s product and engineering teams.
  • •Support successful instrumentation of Braze across customers’ stacks and refine instrumentation over time as usage matures.
  • •Conduct discovery and facilitate conversations about desired use cases, recommending solutions aligned to customer architecture and goals.
  • •Adopt governance practices such as creating solutions documentation and building architectural diagrams, and translate customer requirements to Braze’s Product team.

Pay and Benefits

Salary: USD 99,450 - 112,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementEquityPaid LeaveLearning BudgetParental LeaveRemote Work

Key Requirements

  • •3-5 years of client-facing experience as a TAM or related technical area such as Implementation, Technical Support, or Solutions Architecture for enterprise/strategic accounts.
  • •3+ years of technical experience managing complex customer environments with strong product command and knowledge of two or more of SaaS, Mobile, API, or Programming.
  • •Excellent written and verbal communication with experience coordinating and translating complex technical ideas for non-technical stakeholders.
  • •Strong problem-solving skills and curiosity, with comfort working collaboratively to resolve customer challenges.
  • •Ability to manage multiple priorities and work effectively under time constraints in a fast-paced environment.
Experience:3-5 years
Skills:CommunicationCustomer coordinationProblem-solvingTime management
Tech Stack:APISaaSMobile

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn