Thumbtack

5 months ago

ERG & Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own day-to-day operations for Thumbtack employee resource groups (ERGs) and community programs, partnering with ERG leaders, community ambassadors, and cross-functional teams to create inclusive, engaging employee experiences. Build governance and scalable playbooks, manage distributed community engagement across a remote workforce, run program logistics and budgets, and measure impact through participation and feedback. Use tools and AI to improve repeatable processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Partner in execution and planning to translate inclusion and belonging priorities into high-quality employee experiences.
•Support ERG leaders as the day-to-day operational partner by evaluating impact and designing outcome-driven programming.
•Establish governance and scalable systems (playbooks, documentation, communication norms) to make ERG work easier to run and scale.
•Coordinate distributed community engagement and inclusive, accessible programming across geographies for a remote workforce.
•Manage program logistics and budgets (vendors, event logistics, forecasting) and measure participation and feedback to evolve impact.

Pay and Benefits

Salary: USD 99,900 - 144,100 annually

Key Requirements

•5+ years of experience in Employee Experience, HR, People Operations, Community Programs, Inclusion & Belonging, or related work in fast-paced environments.
•Owned operational workstreams end to end and can work autonomously with responsibility for program outcomes.
•Hands-on experience supporting ERGs/affinity groups or large-scale engagement programs, with emphasis on trust, care, and consistency.
•Strong project execution: manage multiple priorities and deliver reliably through ambiguous or evolving work.
•A systems mindset: build repeatable processes and scalable frameworks, with comfort using tools and AI (e.g., Google Workspace, Slack).

Experience:5+ years

Skills:Empathetic communicationCuriositySound judgmentOrganizational rigorCross-functional collaboration

Tech Stack:Google WorkspaceSlackAI tools

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

5 months ago

ERG & Community Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Partner in execution and planning to translate inclusion and belonging priorities into high-quality employee experiences.
•Support ERG leaders as the day-to-day operational partner by evaluating impact and designing outcome-driven programming.
•Establish governance and scalable systems (playbooks, documentation, communication norms) to make ERG work easier to run and scale.
•Coordinate distributed community engagement and inclusive, accessible programming across geographies for a remote workforce.
•Manage program logistics and budgets (vendors, event logistics, forecasting) and measure participation and feedback to evolve impact.

Pay and Benefits

Salary: USD 99,900 - 144,100 annually

Key Requirements

•5+ years of experience in Employee Experience, HR, People Operations, Community Programs, Inclusion & Belonging, or related work in fast-paced environments.
•Owned operational workstreams end to end and can work autonomously with responsibility for program outcomes.
•Hands-on experience supporting ERGs/affinity groups or large-scale engagement programs, with emphasis on trust, care, and consistency.
•Strong project execution: manage multiple priorities and deliver reliably through ambiguous or evolving work.
•A systems mindset: build repeatable processes and scalable frameworks, with comfort using tools and AI (e.g., Google Workspace, Slack).

Experience:5+ years

Skills:Empathetic communicationCuriositySound judgmentOrganizational rigorCross-functional collaboration

Tech Stack:Google WorkspaceSlackAI tools

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn