Customer Service Representative 1

Global Payments
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Problem-solving","Empathy"]

Join Global Payments as a Customer Service Representative 1 to handle routine inquiries via phone, email, SMS, and chat. You’ll resolve basic payment and account-related requests for assigned clients, navigate GUI-driven systems, and escalate complex issues while building product knowledge and ensuring service-standard resolution across multiple communication channels.

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FursaFursa
Global Payments
Global Payments
4 months ago

Customer Service Representative 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join Global Payments as a Customer Service Representative 1 to handle routine inquiries via phone, email, SMS, and chat. You’ll resolve basic payment and account-related requests for assigned clients, navigate GUI-driven systems, and escalate complex issues while building product knowledge and ensuring service-standard resolution across multiple communication channels.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve basic or tier 1 payment and account related requests for 1-2 assigned company clients using GUI screens and established documentation and processes.
  • •Enter required data into client provided systems and databases; escalate unresolved customer grievances to more experienced representatives or designated departments.
  • •Build base knowledge of products, policies, and procedures for a limited number of clients and refer to online manuals and client training to resolve inquiries.
  • •Respond to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with service standards.
  • •Analyze customer service needs and communicate to service and technical departments when applicable; navigate a computerized data entry system or other relevant applications.

Key Requirements

  • •High School Diploma or Equivalent; Typically No Relevant Experience Required
  • •Strong communication and customer service skills; ability to follow established processes and use GUI screens to assist clients
  • •Willingness to learn product policies, procedures, and client guidelines and to reference online manuals and training
Experience:PaymentsFintechFinancial services
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingEmpathy
Languages:English
Tech Stack:GUIData entryCRM

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn