Customer Success Manager - Marketing Cloud

Serve as a trusted advisor and primary point of contact for Salesforce’s largest Signature Success customers, guiding them to maximize value from their Salesforce Marketing Cloud investment. Act as the Marketing Cloud Subject Matter Expert, orchestrate Signature deliverables and renewal/expansion, maintain executive stakeholder relationships, and triage high-severity cases. Conduct quarterly reviews and release recommendations while coordinating with Sales, Engineering, and Product to drive adoption and successful outcomes.