Client Relations Advisor - Italian Speaking (London, , GB)

Burberry
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Empathy","Emotional intelligence","Sound judgement","Relationship building","Problem-solving","Resilience","Communication","Organisation","Discretion","Commercial awareness"]

Deliver an elevated luxury client experience by building trusted, long-term relationships through personalised, proactive support. Own client contacts and escalations from first interaction through resolution, providing accurate updates and timely follow-up. Handle enquiries, complaints, and complex cases with empathy and discretion, using product expertise to offer relevant recommendations and styling guidance. Maintain complete case records and collaborate with internal partners to meet service objectives.

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Burberry
Burberry
1 day ago

Client Relations Advisor - Italian Speaking (London, , GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver an elevated luxury client experience by building trusted, long-term relationships through personalised, proactive support. Own client contacts and escalations from first interaction through resolution, providing accurate updates and timely follow-up. Handle enquiries, complaints, and complex cases with empathy and discretion, using product expertise to offer relevant recommendations and styling guidance. Maintain complete case records and collaborate with internal partners to meet service objectives.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver world-class luxury service across phone, email, live chat, social platforms, and approved digital channels.
  • •Create personalised experiences using client preferences, purchase history, and prior interactions to tailor recommendations.
  • •Build and manage a portfolio of clients through regular outreach to support retention and long-term loyalty.
  • •Take full ownership of client cases from first contact to resolution, providing clear updates and ensuring follow-up.
  • •Develop product expertise to provide styling guidance and recommendations, and identify opportunities that support sales and client development.

Key Requirements

  • •Previous experience delivering elevated services, client relations, customer service, or comparable client-facing work.
  • •Fluency in English plus Italian is required.
  • •Strong written and verbal communication to convey warmth, polish, and clarity across channels.
  • •Ability to handle complex complaints and emotionally sensitive situations with strong problem-solving, resilience, and judgement.
  • •Highly organised accuracy with the ability to manage multiple priorities and client cases simultaneously.
Skills:EmpathyEmotional intelligenceSound judgementRelationship buildingProblem-solvingResilienceCommunicationOrganisationDiscretionCommercial awareness
Languages:EnglishItalian

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn