IT Support Specialist

SaasGroup
Europe
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: []

Own the end-to-end IT support queue for a central Platform team in a 100% remote company with nearly 400 people across 25+ brands. You’ll be the first point of contact for Google Workspace, Mac, Chrome, VPN, and remote desktop issues, run automations built by the IT Systems Lead, and handle onboarding and device provisioning. You’ll also support access controls and help gather evidence for SOC 2 and ISO 27001 certifications.

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SaasGroup
SaasGroup
1 day ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end IT support queue for a central Platform team in a 100% remote company with nearly 400 people across 25+ brands. You’ll be the first point of contact for Google Workspace, Mac, Chrome, VPN, and remote desktop issues, run automations built by the IT Systems Lead, and handle onboarding and device provisioning. You’ll also support access controls and help gather evidence for SOC 2 and ISO 27001 certifications.
Location: Europe
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and triage the IT support queue, resolving tickets across Google Workspace admin, Mac troubleshooting, Chrome and VPN issues, and remote desktop support.
  • •Run the automations built by the IT Systems Lead and determine when a ticket requires manual intervention.
  • •Carry out access control and security checks (admin counts, permission reviews) and configure domains and tools for multiple brands.
  • •Coordinate with the laptop vendor to equip new hires across regions, including escalating cost or judgment calls.
  • •Help gather and maintain evidence for SOC 2 and ISO 27001 certification and support IT onboarding for newly acquired brands.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Hands-on experience troubleshooting Google Workspace (admin console, access and permissions) in a support environment.
  • •Comfort supporting Mac users day to day, including Chrome issues, VPN connectivity, and general OS troubleshooting.
  • •3+ years in an IT support or service desk role, able to own and prioritize a ticket queue independently, including during volume spikes.
  • •Based in Europe to work closely with the rest of the IT team in real time.
  • •Comfort using AI tools like ChatGPT day to day to work faster.
Experience:3+ years
Tech Stack:Google WorkspaceAdmin consoleMacChromeVPNRemote desktopChatGPTSOC 2ISO 27001

Company Brief

SaasGroup
Acquires, operates, and scales SaaS businesses by providing capital, operational support, and go-to-market expertise to grow recurring-revenue software companies globally.
Industry: Conglomerates & Holding Companies
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