Part Time Customer Service Officer - Wealth and Personal Banking (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Interpersonal","Ownership","Teamwork"]

Part Time Customer Service Officer in Wealth and Personal Banking at HSBC handles quality customer service through counter transactions, identifies opportunities to refer clients to bank colleagues, ensures smooth branch operations and audit readiness, and enforces AML/compliance controls. The role emphasizes customer-centric service, Cantonese/English fluency, and HK education requirements within HSBC’s RBW Hong Kong team.

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FursaFursa
HSBC
HSBC
4 months ago

Part Time Customer Service Officer - Wealth and Personal Banking (Mongkok, Kowloon, HK)

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Last checked: 6 hours agoStatus: Live

Job Summary

Part Time Customer Service Officer in Wealth and Personal Banking at HSBC handles quality customer service through counter transactions, identifies opportunities to refer clients to bank colleagues, ensures smooth branch operations and audit readiness, and enforces AML/compliance controls. The role emphasizes customer-centric service, Cantonese/English fluency, and HK education requirements within HSBC’s RBW Hong Kong team.
Location: Hong Kong
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide quality customer service through accurate and efficient counter transactions
  • •Meet financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
  • •Ensure smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements
  • •Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

Key Requirements

  • •Customer-centric mindset with commitment to deliver quality service
  • •Self-motivated and adaptable to a service environment
  • •Good interpersonal and communication skills
  • •Eager to learn with positive attitude
  • •Fluency in Cantonese and English; Mandarin an advantage
Experience:BankingRetail bankingWealth management
Skills:CommunicationCustomer serviceInterpersonalOwnershipTeamwork
Languages:CantoneseEnglishMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn