Lady in Red

Kempinski
Bahrain
Workplace: OnsiteContractFunction: OtherExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Leadership","Problem-solving"]

A front desk and guest services leadership role in Kempinski’s residence operations, acting as the Residence Ambassador to welcome and assist residents and guests, supervise front desk/concierge activities, manage guest relations, and coordinate with other departments to maximize resident satisfaction and residence revenues.

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Kempinski
Kempinski
7 months ago

Lady in Red

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Last checked: 4 hours agoStatus: Live

Job Summary

A front desk and guest services leadership role in Kempinski’s residence operations, acting as the Residence Ambassador to welcome and assist residents and guests, supervise front desk/concierge activities, manage guest relations, and coordinate with other departments to maximize resident satisfaction and residence revenues.
Location: Bahrain
Workplace: Onsite
Employment Type: Contract · Permanent
Seniority: Manager level

Key Responsibilities

  • •Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
  • •Substitutes the Front Office Duty Manager in their absence
  • •Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
  • •Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
  • •Promotes in house sales and facilities to maximize residence revenues.

Key Requirements

  • •Eligible for a working permit in country of hire
  • •Higher College or Hotel Management
  • •Minimum 2 years Front Office supervisory position
  • •Preferably within a 5-star property or residences
  • •Proven track record with good progression
Experience:2+ yearsHospitality
Education:Bachelor's in Hotel Management
Skills:CommunicationCustomer serviceLeadershipProblem-solving

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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