Visa

1 week ago

Trilingual Sr. Client Care Support - VisaAccess

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide first-level, individual-contributor support by analyzing technical complaints and triaging issues for Visa Portals and applications used by internal and external clients. Process urgent password resets and account enablement requests to reduce downtime, manage access control activities for client and staff profiles, and use CRM tools to track daily work. Deliver client education on products and best practices, collaborate with other support teams on resolutions, and follow key controls to protect non-public data.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Process urgent password reset and account enablement requests to minimize downtime for internal and external staff.
•Provide level-one triage for Visa Portals and applications by diagnosing issues, identifying patterns of impact, and validating complaints in collaboration with other support teams.
•Maintain access controls for multiple applications, including enrolling, updating, entitling, and deleting internal and external staff profiles.
•Provide clients information, direction, and education about Visa Portals, products, and services, including best practices for usage and functionality.
•Manage phone hotlines, assigned emails, and web requests while leveraging a CRM tool to track daily activities and ensure service level targets are met.

Key Requirements

•High school diploma or equivalent.
•Solid PC skills in a Windows environment, with familiarity with Microsoft Office and Excel.
•Ability to manage multiple service requests with strict time limits.
•Ability to comprehend and translate technical issues into business concepts and make quick decisions based on client needs.
•Excellent verbal and written communication skills; accurate, well organized, and detail-oriented; ability to work in a high-performing team.

Experience:2+ yearsPaymentsCustomer supportTechnical support

Education:High School

Skills:CommunicationOrganizationDetail-orientedTeamworkAnalytical thinkingProactive problem-solving

Languages:EnglishSpanishPortuguese

Tech Stack:WindowsMicrosoft OfficeExcelCRMTicketing systemsVisa Portals

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Trilingual Sr. Client Care Support - VisaAccess

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Process urgent password reset and account enablement requests to minimize downtime for internal and external staff.
•Provide level-one triage for Visa Portals and applications by diagnosing issues, identifying patterns of impact, and validating complaints in collaboration with other support teams.
•Maintain access controls for multiple applications, including enrolling, updating, entitling, and deleting internal and external staff profiles.
•Provide clients information, direction, and education about Visa Portals, products, and services, including best practices for usage and functionality.
•Manage phone hotlines, assigned emails, and web requests while leveraging a CRM tool to track daily activities and ensure service level targets are met.

Key Requirements

•High school diploma or equivalent.
•Solid PC skills in a Windows environment, with familiarity with Microsoft Office and Excel.
•Ability to manage multiple service requests with strict time limits.
•Ability to comprehend and translate technical issues into business concepts and make quick decisions based on client needs.
•Excellent verbal and written communication skills; accurate, well organized, and detail-oriented; ability to work in a high-performing team.

Experience:2+ yearsPaymentsCustomer supportTechnical support

Education:High School

Skills:CommunicationOrganizationDetail-orientedTeamworkAnalytical thinkingProactive problem-solving

Languages:EnglishSpanishPortuguese

Tech Stack:WindowsMicrosoft OfficeExcelCRMTicketing systemsVisa Portals

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor