Senior Product Manager, Post Order Experience

Xometry
Maranhão, Maryland
Workplace: HybridFull time135,000 - 175,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Customer empathy","Communication","Collaboration","Problem-solving","Critical thinking"]

Senior Product Manager responsible for the post-order journey, owning end-to-end experience from order confirmation to delivery and support resolution. You’ll define roadmaps for post-order touchpoints, collaborate with engineering, design, and CS to improve transparency, work with supply chain and logistics to meet SLAs, and drive data-informed improvements to increase CSAT/NPS and retention.

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FursaFursa
Xometry
Xometry
1 year ago

Senior Product Manager, Post Order Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Senior Product Manager responsible for the post-order journey, owning end-to-end experience from order confirmation to delivery and support resolution. You’ll define roadmaps for post-order touchpoints, collaborate with engineering, design, and CS to improve transparency, work with supply chain and logistics to meet SLAs, and drive data-informed improvements to increase CSAT/NPS and retention.
Location: Maranhão, Maryland
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
  • •Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
  • •Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
  • •Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
  • •Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.

Pay and Benefits

Salary: 135,000 - 175,000 annually
Perks:401k MatchHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveMaternity LeaveWellness Stipend

Key Requirements

  • •5+ years of product management experience, ideally with B2B or transactional platforms.
  • •Experience with order management, fulfillment tracking, or support tooling preferred.
  • •Strong customer empathy and experience with user-centered product development.
  • •Familiarity with agile product development, data tools, and experimentation frameworks.
  • •Ability to drive a data-informed approach using experimentation and user research to improve retention and loyalty.
Experience:5+ yearsB2BTransactional platformsOrder managementFulfillment trackingSupport tooling
Skills:Customer empathyCommunicationCollaborationProblem-solvingCritical thinking
Languages:English
Tech Stack:AgileData toolsExperimentationOrder managementFulfillment tracking

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
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