Product Implementation Specialist

Scribe
San Francisco
Workplace: HybridFull timeUSD 116,000 - 170,000 annuallyFunction: Communications, PR & CommunityExperience: 1-3 yearsSkills: ["Customer communication","Troubleshooting","Ownership","Technical enablement","Process building"]

Own end-to-end technical setup for customer trials and proofs of concept, including user provisioning, workspace configuration, and integrations. Troubleshoot setup issues, run technical portions of customer calls (admin walkthroughs and onboarding), and create configuration guides and troubleshooting runbooks for the go-to-market team. Help shorten the path from agreement to usable workflow data, and provide evidence-based product feedback to reduce setup friction.

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FursaFursa
Scribe
Scribe
1 day ago

Product Implementation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own end-to-end technical setup for customer trials and proofs of concept, including user provisioning, workspace configuration, and integrations. Troubleshoot setup issues, run technical portions of customer calls (admin walkthroughs and onboarding), and create configuration guides and troubleshooting runbooks for the go-to-market team. Help shorten the path from agreement to usable workflow data, and provide evidence-based product feedback to reduce setup friction.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Deliver proofs of concept end to end, owning user provisioning, workspace configuration, and integration setup.
  • •Troubleshoot configuration mistakes vs product/access issues and escalate appropriately for resolution.
  • •Run technical portions of customer calls, including admin walkthroughs and end-user onboarding.
  • •Create configuration guides, troubleshooting runbooks, and documented processes for reuse.
  • •Shorten the time from customer agreement to POC producing workflow data for decision-making.

Pay and Benefits

Salary: USD 116,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalHome OfficeMeal AllowanceCommuter BenefitsFlexible Time

Key Requirements

  • •1 to 3 years in a customer-facing technical role at a SaaS company (pre-sales, implementation, technical support, or solutions).
  • •Able to explain technical concepts to both technical and non-technical stakeholders.
  • •Comfort operating with limited documented process while building processes during execution.
  • •Own active deals and proactively move them forward.
  • •Nice to have: familiarity with Salesforce, ServiceNow, or SAP as customer systems.
Experience:1-3 yearsSaaS
Skills:Customer communicationTroubleshootingOwnershipTechnical enablementProcess building
Tech Stack:SalesforceServiceNowSAP

Company Brief

Scribe
Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn