Field Sales Account Manager ( Luxury Resale Advisor, Repeat Business) - Manhattan

RealReal
New York
Workplace: HybridFull timeUSD 64,750 - 67,900Function: Customer Success & Account ManagementSkills: ["Relationship building","Problem-solving","Self-management","Resilience","Communication"]

Drive consignment growth by sourcing luxury items from new and existing clients through daily outreach and in-home appointments. Build and manage a pipeline of leads and reactivated accounts, using Salesforce CRM to convert opportunities and meet monthly quotas. Provide white-glove client experience while coordinating item pickup and shipment to e-commerce centers. Review consignment contracts with clients, guide pricing expectations, and partner with retail and Consignor Relations teams to resolve concerns.

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FursaFursa
RealReal
RealReal
3 days ago

Field Sales Account Manager ( Luxury Resale Advisor, Repeat Business) - Manhattan

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive consignment growth by sourcing luxury items from new and existing clients through daily outreach and in-home appointments. Build and manage a pipeline of leads and reactivated accounts, using Salesforce CRM to convert opportunities and meet monthly quotas. Provide white-glove client experience while coordinating item pickup and shipment to e-commerce centers. Review consignment contracts with clients, guide pricing expectations, and partner with retail and Consignor Relations teams to resolve concerns.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive consignment activity through daily client outreach and in-home appointments, building both new and repeat business in the assigned territory.
  • •Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors using Salesforce CRM.
  • •Meet or exceed monthly quotas and contribute to revenue growth by managing key performance metrics.
  • •Acquire luxury consignment items and coordinate end-to-end pickup and shipment to The RealReal’s e-commerce centers.
  • •Present and review consignment contracts, set pricing expectations, deliver a high-touch client experience, and partner with retail and Consignor Relations teams to resolve client concerns.
Travel: Extensive travel

Pay and Benefits

Salary: USD 64,750 - 67,900
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveRemote Work

Key Requirements

  • •Technologically proficient with comfort using CRM systems (e.g., Salesforce) and digital tools to manage pipeline and performance.
  • •Self-starter with an entrepreneurial ownership mindset who adapts quickly to shifting priorities and works independently in a field environment.
  • •Excellent rapport-building and communication skills for high-value goods and services with discerning clients.
  • •Results-oriented, quota-driven mindset with strong relationship-building, organization, and problem-solving skills.
  • •Must reside in the assigned territory, have a valid driver’s license (except Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance/driving record, and be willing to travel more than 70% within the market.
Skills:Relationship buildingProblem-solvingSelf-managementResilienceCommunication
Licenses:Driver's license
Tech Stack:SalesforceCRME-commerce

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor