Quality Assurance Team Lead - Payment Operations

Wise
Tallinn
Workplace: HybridFull timeEUR 3,450 - 4,500 monthlyFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Leadership","Communication","Analytical thinking","Stakeholder management","Mentoring"]

Lead and coach a QA team in Wise's Payments domain, driving risk, control improvements, and operational excellence across Pay-In/Pay-Out, reconciliation, and exception handling. Translate QA insights into actionable, data-driven improvements, collaborating with stakeholders to ensure quality and pace in a fast-moving payments environment.

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Wise
Wise
2 months ago

Quality Assurance Team Lead - Payment Operations

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and coach a QA team in Wise's Payments domain, driving risk, control improvements, and operational excellence across Pay-In/Pay-Out, reconciliation, and exception handling. Translate QA insights into actionable, data-driven improvements, collaborating with stakeholders to ensure quality and pace in a fast-moving payments environment.
Location: Tallinn
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Leadership: Drive a customer focused and proactive risk & compliance mindset across the team and organization, promoting ownership and continuous learning.
  • •People management: Coach and develop the QA team, conduct regular coaching and performance reviews, and support development plans.
  • •Operational management: Own area of operations, drive improvements, collaborate with central functions, and ensure KPIs/SLAs are met.
  • •Performance management: Lead KPIs/OKRs, develop future leaders, and promote company values across the organization.
  • •Technical Excellence: Ensure QA outcomes accuracy for the domain, lead root cause analysis, and engage RCA support for complex topics.

Pay and Benefits

Salary: EUR 3,450 - 4,500 monthly
Equity and Bonus:Equity

Key Requirements

  • •3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a QA domain.
  • •Fluent in English (written and verbal) with ability to articulate recommendations clearly.
  • •Delivery: track record of delivering projects on time and analysing metrics to drive improvements.
  • •Self-development: committed to ongoing leadership development and deep domain expertise.
  • •Risk & Compliance expertise: ability to review policy and coach teams to deliver compliant QA outcomes.
Experience:3+ yearsPaymentsQuality assuranceQaFintech
Skills:LeadershipCommunicationAnalytical thinkingStakeholder managementMentoring
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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