Implementation Success Manager - USA, Canada and UK

storyblok
United States, Canada, United Kingdom
Workplace: RemoteFull timeUSD 98,100 - 142,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Partner management","Risk management","Communication","Customer focus"]

Own the end-to-end implementation success motion for Storyblok customers, guiding scoping and translating requirements into clear Statements of Work. Partner with implementation and agency teams through delivery, manage risks and escalations, and ensure partners meet quality, timelines, and customer outcomes. Serve as the primary client point of accountability, build trusted relationships with senior stakeholders, and support expansion opportunities through collaboration with Account Management and Customer Success.

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storyblok
storyblok
1 month ago

Implementation Success Manager - USA, Canada and UK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the end-to-end implementation success motion for Storyblok customers, guiding scoping and translating requirements into clear Statements of Work. Partner with implementation and agency teams through delivery, manage risks and escalations, and ensure partners meet quality, timelines, and customer outcomes. Serve as the primary client point of accountability, build trusted relationships with senior stakeholders, and support expansion opportunities through collaboration with Account Management and Customer Success.
Location: United States, Canada, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead discovery and scoping conversations to understand customer objectives, technical requirements, and success criteria.
  • •Translate complex requirements into structured Statements of Work (SOWs) defining scope, expectations, timelines, and commercial terms.
  • •Own partner relationships throughout delivery, working with implementation and agency partners to ensure delivery to scope and standards.
  • •Act as the escalation point for delivery issues, managing risk and resolving blockers to keep momentum.
  • •Build trusted client relationships with senior stakeholders and support expansion opportunities via Account Management and Customer Success.

Pay and Benefits

Salary: USD 98,100 - 142,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveLearning BudgetEquity

Key Requirements

  • •Proven experience in Professional Services, Solutions, or Implementation roles within a SaaS or CMS environment.
  • •Strong background scoping complex technical engagements and writing/owning Statements of Work (SOWs).
  • •Experience managing implementation partners, agencies, or SIs to drive outcomes from partner relationships.
  • •Commercially minded with the ability to balance customer outcomes and business interests.
  • •Excellent stakeholder management skills, trusted at senior levels, with strong English communication.
Experience:SaaSCMSProfessional services
Skills:Stakeholder managementPartner managementRisk managementCommunicationCustomer focus
Languages:English
Tech Stack:Headless CMSAPI-firstComposable architectureDigital experience platformsAI search

Company Brief

storyblok
Provides a headless CMS with a visual editor and component-based content management, enabling developers and marketers to build, manage, and deliver content across websites and digital channels via APIs.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series A
Headquarters: Linz, Austria
Founded: 2017
WebsiteLinkedIn