Customer Assistant

Waitrose & Partners
Oxford
Workplace: OnsiteFull timeGBP 13.91+ hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer focus"]

Deliver outstanding, engaging customer service in a John Lewis shop, using product knowledge and sales training to drive sales and increase profits. Maintain exceptional shop standards including displays, stock availability, and cleanliness, while supporting the wider team with tasks such as till support, stock replenishment, and price ticketing. Proactively understand customer needs, resolve queries, improve processes, and help protect profits through accurate stock counts.

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Waitrose & Partners
Waitrose & Partners
14 hours ago

Customer Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver outstanding, engaging customer service in a John Lewis shop, using product knowledge and sales training to drive sales and increase profits. Maintain exceptional shop standards including displays, stock availability, and cleanliness, while supporting the wider team with tasks such as till support, stock replenishment, and price ticketing. Proactively understand customer needs, resolve queries, improve processes, and help protect profits through accurate stock counts.
Location: Oxford
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, inspirational customer service at every stage of the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Put the customer at the heart of everything you do by acknowledging needs, resolving queries, and building loyalty.
  • •Maintain shop standards through displays, stock availability, and general cleanliness.
  • •Support the wider team flexibly with till support, stock replenishment, price ticketing, and shop-keeping tasks; identify improvements and help protect profits with accurate stock counts.

Pay and Benefits

Salary: GBP 13.91 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Experience of working in a customer facing role is welcomed but not essential; training will be provided.
  • •Merchandising and product displays experience (desirable).
  • •Ability to work flexibly across the shop and support the wider team as required.
Skills:CommunicationCustomer focus

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn