Business Director, Product Strategy & Analytics (Assistance & AI)

Discover Financial
Virginia, Richmond, San Francisco, New York
Workplace: OnsiteFull timeUSD 230,400 - 263,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 4+ yearsEducation: bachelorsSkills: ["Strategic leadership","People leadership","Executive communication","Problem-solving","Results orientation"]

Lead analytics strategy and build measurement frameworks for AI-powered customer assistance and self-service channels. You’ll connect CX metrics with operational efficiency outcomes, drive data-backed business decisions, and manage rigorous experimentation. Oversee analytics/data infrastructure and product analytics delivery in partnership with Product, Tech, Operations, and Finance, while coaching a team of business and data analysts to improve quality, volume, service, and profitability.

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Discover Financial
Discover Financial
4 days ago

Business Director, Product Strategy & Analytics (Assistance & AI)

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead analytics strategy and build measurement frameworks for AI-powered customer assistance and self-service channels. You’ll connect CX metrics with operational efficiency outcomes, drive data-backed business decisions, and manage rigorous experimentation. Oversee analytics/data infrastructure and product analytics delivery in partnership with Product, Tech, Operations, and Finance, while coaching a team of business and data analysts to improve quality, volume, service, and profitability.
Location: Virginia, Richmond, San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Director level

Key Responsibilities

  • •Develop business strategies that drive growth, profitability, and competitive success amid shifting consumer and regulatory demands.
  • •Manage and develop multiple analysts; coach and mentor people to build and retain talent.
  • •Manage and sequence delivery of business intent, build business requirements, and execute product strategy.
  • •Oversee multiple projects and programs concurrently, coordinating across Product, Tech, Operations, and Finance to improve quality, volume, service, and profitability.
  • •Drive analytics decision-making by building scalable measurement frameworks and leading rigorous experimentation.

Pay and Benefits

Salary: USD 230,400 - 263,000 annually

Key Requirements

  • •Bachelor’s degree.
  • •At least 4 years of experience performing quantitative analysis.
  • •At least 4 years of experience performing qualitative analysis.
  • •At least 2 years of experience performing people management.
  • •At least 2 years of experience performing project management.
Experience:4+ yearsFinancial servicesConsulting
Education:Bachelor's
Skills:Strategic leadershipPeople leadershipExecutive communicationProblem-solvingResults orientation

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn