IT Support Engineer – Corporate Outsource

Emarat
Dubai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Strong analytical and problem-solving","Excellent communication and interpersonal skills","Ability to work in shifts and provide on-call support","Good time management","Ability to prioritize tasks effectively"]

Provide onsite and remote IT support for corporate users across Emarat’s corporate and branch offices. Diagnose and resolve Windows 10/11 desktop, laptop, printer, and peripheral issues; manage user accounts and access; and troubleshoot network connectivity. Handle installations, maintenance, and Microsoft 365 support, while logging and resolving requests through ITSM ticketing using ITIL best practices.

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FursaFursa
Emarat
Emarat
18 hours ago

IT Support Engineer – Corporate Outsource

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide onsite and remote IT support for corporate users across Emarat’s corporate and branch offices. Diagnose and resolve Windows 10/11 desktop, laptop, printer, and peripheral issues; manage user accounts and access; and troubleshoot network connectivity. Handle installations, maintenance, and Microsoft 365 support, while logging and resolving requests through ITSM ticketing using ITIL best practices.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide onsite and remote support for corporate users on Windows OS, hardware, and software issues.
  • •Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
  • •Install, configure, and maintain Windows-based systems and applications.
  • •Manage user accounts, including password resets, access provisioning, and permissions.
  • •Monitor and manage IT service requests via ticketing systems and ensure timely resolution using ITIL best practices.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in information technology, Computer Science, or a related discipline.
  • •3+ years of IT support experience for corporate users.
  • •Strong Windows 10/11 troubleshooting and administration experience.
  • •Experience with Active Directory, Group Policies, and user management.
  • •Hands-on hardware troubleshooting plus Microsoft 365 application support experience.
Education:Bachelor's
Skills:Strong analytical and problem-solvingExcellent communication and interpersonal skillsAbility to work in shifts and provide on-call supportGood time managementAbility to prioritize tasks effectively
Licenses:UAE Valid Driving License
Certifications:Microsoft MCPMicrosoft MCSAMicrosoft 365 Certified: Modern Desktop Administrator AssociateCompTIA A+CompTIA Network+ITIL 4 Foundation
Tech Stack:Windows 10Windows 11Active DirectoryGroup PoliciesUser managementMicrosoft 365OutlookTeamsSharePointOneDriveTCP/IPDNSDHCPVPNWi-FiITSMTicketing systemsITIL 4

Company Brief

Emarat
Emarat (Emirates Petroleum Company PJSC) is a UAE federal petroleum corporation operating a nationwide network of service stations, retail convenience stores, commercial fuels, LPG and related mobility services across the UAE and region.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1980
WebsiteLinkedIn