NTT

4 weeks ago

Cloud Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Ensure clients’ cloud infrastructure runs smoothly by proactively monitoring, diagnosing, and resolving incidents and service requests. Provide second-line support for medium-complexity issues, maintain SLA compliance, update service tickets, and handle risk-mitigated change execution with approvals. Lead operational escalations, plan maintenance activities, audit incident quality, and analyze trends to automate work. Coach service desk/L1 teams and collaborate with automation teams to improve monitoring and support coverage.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor cloud infrastructure, identify, investigate, and resolve incidents and service requests within SLA timelines.
•Handle second-line support for medium-complexity incidents/requests and update tickets with performed tasks.
•Execute changes with identified risks and mitigation plans, ensuring approvals and participation in change management.
•Lead client escalations for operational issues, plan and execute approved maintenance, and audit incident tickets for quality.
•Analyze incident trends to identify automation opportunities and collaborate with automation teams to establish/optimize monitoring; coach Service desk and L1 teams.

Key Requirements

•Experience with Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
•Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
•Knowledge of management agents, redundancy concepts, and technical domains including Network, Data Center, Telephony, Exchange, Storage, Cloud, and Backup.
•Strong planning skills with the ability to adapt to changing circumstances.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Experience:Managed services

Education:Bachelor's

Skills:PlanningCommunicationActive listeningClient-focusedWorking under pressure

Tech Stack:Windows ServerLinuxVirtualizationServiceNowNetworkData CenterTelephonyExchangeStorageCloudBackupManagement agentsRedundancyMonitoringTicketing

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT