Third Party Administrator (TPA) Manager - BPA

Phoenix Group
Edinburgh, London
Workplace: HybridFull timeGBP 70,000+ annuallyFunction: Administration & Executive AssistanceSkills: ["Vendor management","Commercial acumen","Stakeholder management","Continuous improvement","Risk management"]

Own and lead outsourced administration partners for Bulk Purchase Annuities (BPA) and Individual Annuities. Act as the primary owner of TPA relationships, driving service performance, commercial and contract oversight, risk management, and operational integration. Ensure SLAs, KPIs, governance, and compliance are met while improving end-to-end member and trustee outcomes. Partner with internal teams and influence senior stakeholders with MI and continuous improvement initiatives.

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Phoenix Group
Phoenix Group
5 days ago

Third Party Administrator (TPA) Manager - BPA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and lead outsourced administration partners for Bulk Purchase Annuities (BPA) and Individual Annuities. Act as the primary owner of TPA relationships, driving service performance, commercial and contract oversight, risk management, and operational integration. Ensure SLAs, KPIs, governance, and compliance are met while improving end-to-end member and trustee outcomes. Partner with internal teams and influence senior stakeholders with MI and continuous improvement initiatives.
Location: Edinburgh, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and manage strategic relationships with outsourced TPAs as the senior point of contact.
  • •Oversee TPA performance and service delivery, ensuring SLAs, KPIs, and contractual obligations are met.
  • •Own commercial and contract oversight, including pricing, renewals, and cost management.
  • •Ensure operational integration for scheme onboarding and alignment with internal teams for new business readiness.
  • •Maintain risk, governance, and regulatory compliance, overseeing third-party risk, audits, and mitigating operational and data risks.

Pay and Benefits

Salary: GBP 70,000 annually
Perks:Health InsurancePaid LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

  • •Experience in TPA/vendor management within financial services.
  • •Strong understanding of BPA, annuities and DB pensions.
  • •Experience managing third-party relationships and performance.
  • •Strong commercial and contract management skills.
  • •Knowledge of risk, compliance and governance frameworks.
Experience:Financial servicesAnnuityPensionsDB pensions
Skills:Vendor managementCommercial acumenStakeholder managementContinuous improvementRisk management

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
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