Service Advisor - Mercedes-Benz of McKinney

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 70,000 - 140,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Safety compliance"]

Schedule service appointments and greet customers in a friendly, timely manner. Collect customer and vehicle information, provide accurate written labor/parts estimates and establish promised times, then monitor repair progress and communicate changes with proper authorization. Test-drive vehicles when needed, maintain customer satisfaction targets, and advise customers on vehicle care aligned to manufacturer specifications while following safety policies and regulations.

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Sonic Automotive
Sonic Automotive
20 hours ago

Service Advisor - Mercedes-Benz of McKinney

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Schedule service appointments and greet customers in a friendly, timely manner. Collect customer and vehicle information, provide accurate written labor/parts estimates and establish promised times, then monitor repair progress and communicate changes with proper authorization. Test-drive vehicles when needed, maintain customer satisfaction targets, and advise customers on vehicle care aligned to manufacturer specifications while following safety policies and regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data when possible.
  • •Greet customers promptly and provide complete, accurate written cost estimates for labor and parts.
  • •Establish and manage promised time; check repair progress and communicate estimate/promise-time changes with authorization.
  • •Test-drive vehicles or coordinate with the test technician as necessary.
  • •Advise customers on vehicle care per manufacturer specifications and maintain required dealership standards while following safety policies and regulations.

Pay and Benefits

Salary: USD 70,000 - 140,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveHsa

Key Requirements

  • •High school diploma or equivalent.
  • •Two years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Excellent oral and written communication skills.
  • •Ability to pass pre-employment testing (background checks, MVR, drug test, credit report) and maintain a valid driver license while working safely.
Experience:2+ yearsAutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSafety compliance
Licenses:Valid driver license
Certifications:ASE
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn