Service Advisor - Union City

Serve as the primary service customer point of contact at a Carvana Chrysler, Dodge, Jeep, and Ram dealership. Greet customers, consult on concerns, document issues on Repair Orders, and advise on recommended maintenance using OEM guidelines. Provide clear cost and time estimates, keep customers updated on repair status, and coordinate with technicians, parts, and the service manager to ensure timely completion. Follow warranty processes and complete post-service satisfaction follow-up.