Baggage Services Agent - DWC

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Safety awareness","Problem-solving"]

Perform baggage-related ground handling activities at DWC in line with dnata safety and operational standards. Lead safe work practices, run shift safety briefings, and organize daily operations to meet service procedures and quality targets. Oversee baggage sortation and movement (loading/offloading and transfers), coordinate with outsourced teams on SLA delivery, monitor equipment serviceability, and maintain accurate shift records and documentation.

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Emirates Group
Emirates Group
1 day ago

Baggage Services Agent - DWC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Perform baggage-related ground handling activities at DWC in line with dnata safety and operational standards. Lead safe work practices, run shift safety briefings, and organize daily operations to meet service procedures and quality targets. Oversee baggage sortation and movement (loading/offloading and transfers), coordinate with outsourced teams on SLA delivery, monitor equipment serviceability, and maintain accurate shift records and documentation.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead by example on safe working practices, ensure equal workload distribution, and conduct safety briefings at the start of each shift.
  • •Organize daily operations so tasks are completed efficiently and in compliance with procedures and service standards.
  • •Oversee baggage sortation and handling activities, including loading, offloading, arrival, transfer, and departure to meet operational timelines.
  • •Ensure outsourced teams understand responsibilities and meet SLA requirements, and brief team members on daily responsibilities with guidance and performance feedback.
  • •Monitor equipment/serviceability, escalate operational issues to the Supervisor when required, and maintain accurate shift records and documentation.

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Possess a High School Certificate.
  • •Have a minimum of 2 to 4 years of experience in business administration, aviation, ground handling, or customer service.
  • •Possess English Level 4 (internal candidates).
  • •Follow safe working practices and support safety briefings and interventions when risks are identified.
  • •Be able to maintain accurate shift records and documentation while coordinating with stakeholders.
Experience:2-4 yearsAviationGround handlingCustomer service
Education:High School
Skills:CommunicationSafety awarenessProblem-solving
Languages:English

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn