Guest Services Officer (Emirati Talent)

M42
Abu Dhabi
Full timeFunction: People, HR & TalentExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Attention to detail","Patient-centric approach","Process improvement"]

Serve as the first point of contact for patients, families, and visitors, creating a welcoming and professional experience across healthcare facilities. Handle patient registration, appointment scheduling, and insurance verification/eligibility through official platforms, while managing cash collections and billing inquiries. Provide Arabic–English interpretation to support clear patient–staff communication and assist with clinical assistant duties as needed. Ensure compliance with DOH, DHA, and JCI standards and contribute to continuous process improvement.

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FursaFursa
M42
M42
2 days ago

Guest Services Officer (Emirati Talent)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for patients, families, and visitors, creating a welcoming and professional experience across healthcare facilities. Handle patient registration, appointment scheduling, and insurance verification/eligibility through official platforms, while managing cash collections and billing inquiries. Provide Arabic–English interpretation to support clear patient–staff communication and assist with clinical assistant duties as needed. Ensure compliance with DOH, DHA, and JCI standards and contribute to continuous process improvement.
Location: Abu Dhabi
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Greet and assist patients to ensure a positive and professional experience.
  • •Manage patient registration, insurance verification, and appointment scheduling.
  • •Handle cash collections, billing inquiries, and accurate patient identification.
  • •Provide Arabic–English interpretation to support clear patient–staff communication.
  • •Ensure compliance with DOH, DHA, and JCI standards and communicate effectively with patients, families, and medical teams.

Key Requirements

  • •Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
  • •Provide Arabic–English interpretation to support clear patient–staff communication.
  • •Strong attention to detail and the ability to work effectively in a fast-paced environment.
  • •Excellent communication and interpersonal skills with a patient-centric approach.
  • •Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
Experience:2+ yearsHealthcare
Skills:CommunicationInterpersonal skillsAttention to detailPatient-centric approachProcess improvement
Languages:ArabicEnglish
Tech Stack:Microsoft OfficeEMRInsurance portals

Eligibility

Nationality:UAE National

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website