Technical Support Engineer

Adobe Systems
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer empathy","Relationship building","Time management","Cross-functional collaboration"]

Resolve technical and non-technical customer issues for Adobe Design products via voice and chat, while also advising customers on workflows, best practices, and value-driven upgrades. Engage with customers to identify upsell opportunities, troubleshoot across Windows and Mac, and collaborate with product and sales teams by reporting recurring issues and product gaps. Analyze usage and case patterns to improve adoption, retention, and business outcomes.

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FursaFursa
Adobe Systems
Adobe Systems
1 day ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Resolve technical and non-technical customer issues for Adobe Design products via voice and chat, while also advising customers on workflows, best practices, and value-driven upgrades. Engage with customers to identify upsell opportunities, troubleshoot across Windows and Mac, and collaborate with product and sales teams by reporting recurring issues and product gaps. Analyze usage and case patterns to improve adoption, retention, and business outcomes.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •Understand customer workflows and recommend the right Adobe Design solutions to maximize value, adoption, and retention.
  • •Identify upselling opportunities based on customer needs, usage trends, and feature upgrade fit.
  • •Provide a first-contact support experience by resolving technical and non-technical issues across voice and chat.
  • •Troubleshoot and support Adobe Design products across Windows and Mac systems while documenting interactions accurately.
  • •Analyze customer insights and usage metrics to report trends, recurring drivers, and product gaps to internal teams.

Key Requirements

  • •Must be a Graduate (full time).
  • •Conversational English with cultural awareness for global customer communication.
  • •Excellent spoken and written communication skills to simplify complex Design workflows for customers.
  • •Strong customer-handling skills, with patience, empathy, and relationship-building ability.
  • •Solid troubleshooting capability for Windows/Mac environments and familiarity with Adobe Design products such as InDesign, Illustrator, or InCopy (expertise in at least one is a plus).
Skills:CommunicationCustomer empathyRelationship buildingTime managementCross-functional collaboration
Languages:English
Tech Stack:WindowsMacInDesignIllustratorInCopyAdobe Acrobat StudioAdobe ExpressAdobe FireflyCreative CloudAdobe Experience PlatformAdobe Experience ManagerGenStudio

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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